About ModemGuides.com

Since our humble beginnings in 2014, ModemGuides has grown into a comprehensive resource for all your networking equipment needs. With a carefully curated selection of over 100 different products, we strive to be your go-to destination for modems, routers, and other networking equipment.

Let Us Help You Lower Your Bill

We understand that many people are looking to reduce their monthly expenses, which is why we’ve made it our mission to help you save money on your internet bill. Our modem compatibility lists are designed to make it easy to find a modem that will work with your internet provider, allowing you to replace your rental modem and eliminate that monthly fee from your bill.

Other Offerings at ModemGuides.com

But we don’t just stop at selling equipment – our team has also worked hard to build a knowledge base of helpful articles, product manuals, and troubleshooting guides. Even if you’re not technically inclined, we want to empower you to take control of your home networking setup and avoid costly service calls from your internet provider.

USA-Based Customer Service

At ModemGuides, we take pride in offering the best customer service in the industry. All of our support staff is based right here in Charlotte, NC, and we make sure to hire only the most helpful and knowledgeable people to assist you. Our staff is based entirely in the USA, so you can expect friendly, knowledgeable customer support from people who understand your networking needs. Whether you need help selecting the right modem, troubleshooting a connection issue, or setting up a new router, our team is here to help you every step of the way. We’re dedicated to providing you with the best possible service and ensuring that you’re completely satisfied with your ModemGuides experience.We want every interaction with us to be a positive one, and we’re always here to help with any questions or concerns you may have. Contact us today for assistance!

Whether you’re a seasoned tech expert or a newcomer to the world of networking equipment, we’re confident that you’ll find what you need at ModemGuides. We’re passionate about providing the best devices, prices, and customer service to our clients, and we look forward to helping you with all your networking needs.

ModemGuides Activation Guarantee

At ModemGuides, we believe that finding a modem that works with your provider should be easy and hassle-free. That’s why we offer a wide selection of modems that are guaranteed to activate with compatible providers. What do we mean by “compatible provider”? Simply put, we consider a provider to be compatible with a modem when it has been featured on their approved modem list. To make things even easier for you, we supply our own lists for each provider with all modems known to work with that provider. However, it’s important to note that while some of the models we feature may not work in your specific area, we stand behind all of our products.

At ModemGuides, we are confident in the quality of our products and want you to have the best possible experience with your purchase. That’s why we offer a guarantee that if any issues arise during activation, we will ship out an expedited replacement for your order. Plus, we encourage you to check out our Approved Modem Lists for all major providers to ensure you’re getting a model that meets your needs. And if you feel you are in need of a replacement, simply contact us within the first 90 days after your order was delivered and we will make sure your issues are resolved.

We take pride in providing our customers with the best possible service and ensuring that you have a seamless experience from start to finish. So, whether you’re looking to replace your rental modem or simply upgrade your home network, trust ModemGuides to provide you with quality products and exceptional customer service.

Environmental Impact

ModemGuides is a business with a strong commitment to environmental responsibility. We understand the importance of reducing our carbon footprint and continuously strive to make positive changes. One way we do this is by utilizing cardboard packaging, kraft paper tape and paper packaging products wherever possible.

Part of our environmental initiative includes donating modems and routers to charities in order to help lower income families and small businesses gain access to the internet without any equipment rental fees. We used to donate several thousand modems and routers locally to Free Geek in Portland, OR. Unfortunately, since our move to Charlotte last summer (2022), we haven’t yet linked up with a local charity here in Charlotte, NC. Nonetheless, we remain committed to finding a local e-waste location or charity to donate to as soon as possible.

By donating these used modems, we’re not only helping to prevent them from ending up in a landfill, but we’re also able to offset our ecological footprint. Our hope is that these devices can be reused for a few more years before they’re disassembled for parts or melted down for something else entirely, reducing the amount of used electronics entering the landfills.

Looking towards the future, we are committed to continuing to make environmentally responsible choices. We currently use packaging made from recycled materials, and we try to reuse packaging materials from returns whenever possible for packing & shipping orders. Any unusable packaging is sorted and taken to the recycling center or donated to local businesses for their online sales.

At ModemGuides, we take our environmental impact seriously and are dedicated to making changes that will help our planet.

ModemGuides Return Policy

At ModemGuides, we understand that sometimes things just don’t work out. That’s why we have a 90-day return policy from the date of delivery. If for any reason you are not satisfied with your purchase, you may return it to us within 90 days for a full refund, minus the cost of shipping.

Please note that we do require that the buyer pay for return shipping, and we cannot refund the original shipping cost. Additionally, all returned items must be in the same condition as they were when they arrived at your doorstep. Any damage caused by misuse or neglect will not be accepted for return.

We want you to feel confident in your purchase, and we are committed to providing the highest quality products and customer service possible. If you have any questions or concerns about our return policy, please don’t hesitate to contact us. We will do everything we can to make sure you are satisfied with your experience at ModemGuides.

Thank you for choosing ModemGuides for all your networking equipment needs. We appreciate your business and look forward to serving you in the future.