Resetting an Arlo camera can help troubleshoot any problems you might be experiencing with your device. The steps to reset vary depending on whether you have an Arlo Pro, Arlo Pro 2, Arlo Ultra, Arlo Essential, or Arlo Q, but here’s a general guide that should work for most models. Please ensure to check the manual or the manufacturer’s website if your model is different.
Step 1: Find the Reset Button
The reset button is usually located on the bottom of the camera. You might need a thin object like a paperclip to reach the button.
Step 2: Remove the Battery
Before you reset the camera, you need to remove the battery. Depending on the model of your Arlo camera, you may need to open the battery compartment on the bottom or back of the camera. Once the compartment is open, you can remove the battery.
Step 3: Press the Reset Button
Using your paperclip or other thin object, press and hold the reset button for about 10 seconds. This should be enough time for the camera to reset.
Step 4: Reinstall the Battery
Once you’ve reset the camera, you can reinstall the battery. Make sure to properly align the battery with the contacts in the compartment before closing it.
Step 5: Sync the Camera
After reinstalling the battery, you need to sync the camera back to your base station. Press the Sync button on your base station and then press the Sync button on your camera. Wait for the LED on the front of the camera to blink blue rapidly, indicating that the camera is syncing with the base station.
Step 6: Confirm the Reset
Check your Arlo app to make sure the camera appears as online and is functioning correctly. If the camera is not online or not working, you may need to repeat the reset process.
Remember, resetting your Arlo camera will delete all settings and configurations, so you’ll need to set it up again as if it was a new camera. If you’re still having issues after resetting, it might be worth reaching out to Arlo’s customer support for further help.
Arlo Reset FAQ
Q1: Will resetting my Arlo camera delete all my recorded videos? A: No, resetting your Arlo camera won’t delete any videos that have been saved to the cloud. However, it will erase all the settings on your camera.
Q2: What do I do if my Arlo camera won’t reset? A: If your Arlo camera won’t reset, try removing the battery, waiting for a few minutes, and then reinserting it before attempting to reset again. If it still doesn’t work, contact Arlo’s customer support for further assistance.
Q3: How do I resync my Arlo camera after resetting it? A: To resync your camera, press the Sync button on your base station and then press the Sync button on your camera. The LED on the front of the camera should blink blue rapidly, indicating that the camera is syncing with the base station.
Q4: Why isn’t my Arlo camera showing up online after resetting? A: If your camera isn’t showing up online after resetting, it might not have synced properly with your base station. Try the syncing process again. If the issue persists, reach out to Arlo’s customer service.
Q5: How often should I reset my Arlo camera? A: You should only need to reset your Arlo camera if you’re experiencing problems with it. Regular resets aren’t necessary unless instructed by Arlo’s customer support.
Q6: Will resetting my Arlo camera affect other cameras connected to the same base station? A: No, resetting one camera does not affect the others connected to the same base station. Each camera operates independently, so you can reset one without affecting the others.
Q7: Do I need to reinstall the Arlo app after resetting my camera? A: No, you don’t need to reinstall the app. However, you will need to set up your camera again through the app as if it was a new device.