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How to Install a New Modem for Cox Cable Internet
Installing a new modem for Cox Cable Internet is easy with the right tools and instructions. You’ll need your new modem, coaxial and Ethernet cables, Cox account info, and login credentials for the modem’s configuration page. Connect the modem to the coaxial outlet, then your computer or router to the modem with an Ethernet cable. Configure the modem using its web-based page. Follow our step-by-step guide for a successful setup. Need help choosing a modem? Check out our list of Cox Approved Modems for the best options.
STEP 1
Getting Started
Ensuring you have all the supplies you need to perform your Cox self install is very important to ensure your activation goes smoothly. Please have the following items available to ensure a smooth installation process:
- Cox Compatible Cable Modem
- Power Cable
- Ethernet Cable
- Coaxial Cables (x2)
- 2-Way Signal Splitter
STEP 2
Choosing Your Connection Type for Your Cox Self Install
Option 1: Modem Only Connection
- Connect one end of your Coaxial F-connector cable into the wall outlet.
- Connect the other end of your Coaxial F-connector cable into the back of your cable modem.
Additional Information for Cox Advanced TV® Plus Kits:
Before continuing to step 2, make sure to connect your line filter:
- Connect the coaxial cable connected to the wall outlet into the top of your filter.
- Then, connect the filter to the back of your cable modem.
Option 2: Modem & TV Connection
- Connect one of a Coaxial (F-Connector) cable into your wall outlet.
- Connect the other end of that cable Coaxial cable into the “IN” side of your 2-way splitter.
- Connect another Coaxial cable from your TV to the “OUT” side of the 2-way splitter.
- Connect one end of another Coaxial cable into the “OUT” side of the 2-way splitter.
- Connect the coaxial cable connected to the “OUT” side of the splitter into the back of your cable modem.
- Connect the bottom part of the line filter into the back of your cable modem.
- Alternatively, you can connect the coaxial cable directly into the back of your modem, without the filter.
STEP 3
Connect Your Cable Modem to Your Computer
- Connect one end of an Ethernet cable to the Ethernet connection port on the back of your cable modem.
- Then connect the other end of that Ethernet cable into your computer’s Ethernet connection port.
- Connect the power supply cord to the back of your modem.
- Wait 5-10 minutes for your modem to boot up.
STEP 4
Restart Your Computer & Open A Web Browser
- Go to www.cox.com and click on My Connection.
- Click on Internet Tools and log in to:
- Set up your email account
- Change your @cox.net email account password
- Add secondary accounts
- Change secondary passwords
Congratulations! After completing all 4 of these steps, you’ve successfully completed your Cox self install! Let us know how it went in the comments!
How to Change Cox Modem WiFi Password
To change the WiFi password for your Cox modem, you can follow these steps:
- Connect to the modem: Connect your computer or device to the modem using an Ethernet cable or by connecting to the modem’s WiFi network.
- Access the modem’s configuration page: Open a web browser and type in the modem’s default IP address, which is usually 192.168.0.1 or 192.168.1.1. You will be prompted to enter your login credentials. If you don’t know your login credentials, you can check the modem’s documentation or contact Cox customer support for assistance.
- Navigate to the WiFi settings: Once you are logged in, you can navigate to the WiFi settings page, which is usually found under a section such as “Wireless,” “WiFi,” or “Wireless Network.”
- Change the password: Look for the option to change the WiFi password and enter your new password. Make sure to choose a strong and unique password to protect your network.
- Save your changes: Once you have entered your new password, be sure to save your changes and apply the new settings.
By following these steps, you can change the WiFi password for your Cox modem and secure your home network. If you have any issues or need further assistance, you can contact Cox customer support for help.
How to Cancel Cox Internet
To cancel your Cox internet service, you can follow these steps:
- Contact Cox customer support: You can contact Cox customer support through their website or by calling their customer service hotline. They will be able to help you cancel your service and assist you with any questions or concerns you may have.
- Provide your account information: Have your account information, such as your account number and service address, ready when you contact Cox. This will help them locate your account and process the cancellation more efficiently.
- Follow the cancellation process: Cox will likely have a process in place for cancelling your internet service. Follow their instructions and provide any information or documents they request.
- Return any equipment: If you have any equipment from Cox, such as a modem or router, you will need to return it according to their instructions. You may be charged a fee if you do not return the equipment in a timely manner.
- Confirm the cancellation: Make sure to get confirmation of the cancellation from Cox and keep a record of it in case you are charged for service after the cancellation date.
By following these steps, you can cancel your Cox internet service in a smooth and efficient manner. If you have any questions or concerns during the cancellation process, don’t hesitate to contact Cox customer support for assistance.
Best Modems for Cox Cable
Get the best out of your Cox Cable Internet with our top-rated modem options, all guaranteed to work seamlessly with your service.
Arris SBG6900-AC AC1900 Wireless Cable Modem
Out of stock
$54.99
- 16x4 Channel Bonding Supports Download Speeds Up to 686 Mbps
- Compatible with Comcast, Time Warner, Spectrum, Charter, Brighthouse, Mediacom & Cox
- DOCSIS 3.0 Cable Modem with Dual-Band AC1900 Wireless Router Built-in
- Includes Support for IPv4 & IPv6 Technology
- 4 Gigabit Ethernet Ports + 1 USB 2.0 Host Port + Coaxial Port
Arris DG2470 Home Gateway | 24×8 Channel Bonding | Up to 960Mbps | MoCA 2.0 | Dual Band 802.11ac
Out of stock
$126.99
- DOCSIS 3.0 Cable Modem with Integrated Dual-Band 4-Port Wireless Router
- 24x8 Channel Bonding Supports Download Speeds up to 960Mbps
- Compatible with Cox, RCN, & Other Small Cable Providers in North America
- Features Gigabit Ethernet, MoCA 2.0, USB 2.0, and Multi-Processor
- 4 Gigabit Ethernet Ports + USB 2.0 Host Port + WPS
Arris SBG8300 DOCSIS 3.1 Wireless Cable Modem
Out of stock
$128.49
- DOCSIS 3.1 Cable Modem with Integrated AC2350 Dual-Band Wireless Router
- Compatible with Xfinity Comcast, Cox, Charter, Spectrum & Time Warner Cable Services
- Designed for Use with Multi-Gigabit Service Plans
- 4 Gigabit Ethernet Ports + 1 Power Supply Port + Coaxial Port
- 32x8 Channel Bonding Supports Wired Download Speeds up to 10+ Gbps
Arris SBG6782AC Dual-Band Cable Modem – White
In stock
$71.99
- Compatible with Comcast Xfinity, Time Warner Cable, Charter, Cox, Cablevision, & more
- 8x4 Channel Bonding Supports Download Speeds of up to 343 Mbps
- DOCSIS 3.0 Cable Modem + AC1750 Dual-Band Wireless Router
- 4-Port Gigabit Ethernet Router Enables Flexible, High-Speed Wired Connectivity
- Not compatible with Verizon, AT&T, or Centurylink
Motorola SBG6580 SURFboard WiFi Cable Modem
In stock
- Compatible with DOCSIS 3.0 technology for fast internet speeds up to 343 Mbps
- Built-in 802.11b/g/n wireless router for high-speed wireless connectivity
- 4 Gigabit Ethernet ports for wired devices, such as gaming consoles and smart TVs
- Supports both IPv4 and IPv6 for advanced network capability and future compatibility
Netgear C7000 Dual-Band Wireless Cable Modem
In stock
- Netgear NightHawk DOCSIS 3.0 Cable Modem with Built-In Dual-Band WiFi
- Simultaneous 2.4GHz + 5GHz bands Featuring AC1900 Wireless
- 4 Gigabit Ethernet Ports + 1 USB 2.0 Port + Power Supply Port
- Compatible with Comcast, Charter, Spectrum, TWC, Sparklight & Cox
- 24x8 Channel Bonding Supports Wired Download Speeds up to 1.9 Gbps
Arris SBG6950AC2 DOCSIS 3.0 Dual-Band Cable Modem
In stock
- Compatible with Cox, Spectrum, Xfinity & other Major US Cable Providers
- DOCSIS 3.0 Cable Modem with Integrated AC WiFi Router Built In
- 16x4 Channel Bonding Supports Wired Download Speeds up to 686 Mbps
- Featuring PowerBoost & AnyBeam Technology for Enhanced WiFi Coverage
- Simultaneous Dual-Band WiFi with Beamforming at 2.4 Ghz & 5 GHz
Arris SBG6400 DOCSIS 3.0 Dual-Band Cable Modem
In stock
$48.77
- DOCSIS 3.0 Cable Modem with Built-In N300 WiFi Router
- 8x4 Channel Bonding Supports Wired Download Speeds up to 343 Mbps
- WiFi Can Easily Be Disabled & Bridged to A Separate Router for Custom WiFi Setup
- Compatible with Most US Cable Providers including Comcast, TWC/Spectrum, Charter & More
- 2 Gigabit Ethernet Ports + 2x2 Omni-Directional Antenna + USB Port
Arris SBG7600AC2 DOCSIS 3.0 WiFi Cable Modem
In stock
$114.49
- DOCSIS 3.0 Cable Modem with Integrated 4-Port Dual-Band Wireless Router
- Supports Wireless Speeds of up to AC2350 with Simultaneous Dual-Band
- Compatible with Spectrum, TWC, Charter, Cox & Comcast Xfinity
- 32x8 Channel Bonding Supports Wired Download Speeds up to 1200 Mbps
- 4 Gigabit Ethernet Ports + Coaxial F Connector + Power Supply Port
Arris SBG10 Product Details: DOCSIS 3.0 Cable Modem & AC1600 Router
Out of stock
$66.99
- 16x4 Channel Bonding Supports Wired Speeds up to 686 Mbps
- Includes Concurrent Dual-Band Wireless Connections for Improved Range
- 2 Gigabit Ethernet Ports + Coaxial F Connector + Power Supply Port
- DOCSIS 3.0 Dual-Band Wireless Cable Modem
- Compatible with Cox, Charter, Spectrum, Xfinity Comcast & More!
Arris SBG6580-2 DOCSIS 3.0 Wireless Cable Modem
In stock
- DOCSIS 3.0 Cable Modem with Integrated Dual-Band WiFi Router + 4-Port Switch
- Compatible with Time Warner, Comcast, Spectrum, Cox, Charter, Cablevision & More
- 4 Gigabit Ethernet Ports + 1 Coaxial F Connector Port + 1 Power Supply Port
- 8x4 Channel Bonding Supports Internet Download Speeds up to 343 Mbps
- Supports IPv4 and IPv6 to expand network addressing capabilities
Netgear C3000-100NAS Wireless N300 Cable Modem Router
In stock
- High-Speed Internet: The Netgear C3000-100NAS Wireless N300 Cable Modem Router provides high-speed Internet with speeds of up to 300 Mbps, making it suitable for most households and small offices.
- Wireless Connectivity: The router provides wireless connectivity for multiple devices, making it easy to connect smartphones, tablets, laptops, and other wireless devices to the Internet.
- Easy Setup: The C3000-100NAS is easy to set up and comes with a quick start guide, making it simple for users to get up and running quickly. Additionally, its compact design makes it easy to fit into most home or office setups without taking up too much space.
- Advanced Features: The C3000-100NAS features advanced features such as network security and quality of service (QoS) settings, making it easy to customize your network and protect your privacy.
Motorola MG7315 8×4 N450 WiFi Cable Modem
In stock
- Fast and Reliable Internet: The 8x4 N450 cable modem provides fast and reliable internet, with speeds of up to 343 Mbps downstream and 143 Mbps upstream.
- Easy Setup: The Motorola MG7315 is easy to set up, with a simple installation process that can be completed in minutes.
- Wi-Fi Capability: This cable modem includes a built-in N450 Wi-Fi router, allowing you to connect multiple devices to your home network.
- Compatibility: The Motorola MG7315 is compatible with all major cable providers, including Comcast Xfinity, Cox, and Charter Spectrum.
Netgear C6300 AC1750 Dual-Band WiFi Cable Modem
In stock
- Supports AC1750 WiFi speeds, delivering fast and reliable internet connectivity for multiple devices.
- Dual-Band 2.4GHz and 5GHz support for maximum network flexibility and reduced interference.
- DOCSIS 3.0 support for faster cable internet speeds up to 680Mbps.
- Easy setup and management through the NETGEAR Nighthawk App.
Motorola MG7550 Dual-Band WiFi Cable Modem
In stock
- Dual-Band WiFi: The Motorola MG7550 has both 2.4GHz and 5GHz bands, providing faster speeds and better coverage.
- DOCSIS 3.0: This modem supports the latest DOCSIS 3.0 standard for faster download and upload speeds.
- Gigabit Ethernet: The MG7550 has four Gigabit Ethernet ports for connecting devices like computers, gaming consoles, and smart TVs.
- Easy Setup: The modem comes with a quick start guide for easy installation and activation with your cable service provider.
Cox Modem Activation FAQ
How do I find a modem that is compatible with Cox?
To find a modem that is compatible with Cox, you can follow these steps:
- Check with Cox: Contact Cox customer support or visit their website to see a list of modems that are recommended and/or approved for use with their internet service. This will help ensure that you are getting a modem that is fully compatible with their network.
- Check out our Cox Compatible Modems List
- Consider your service plan: Make sure the modem you choose is compatible with your specific Cox service plan. Different plans may have different requirements in terms of speed and bandwidth, so it’s important to choose a modem that can support your needs.
- Look for the DOCSIS standard: Cox uses the DOCSIS (Data Over Cable Service Interface Specification) standard for its internet service. Make sure the modem you choose is also DOCSIS compatible to ensure it will work with Cox’s network.
- Check the manufacturer’s website: You can also check the manufacturer’s website to see if the modem you are considering is listed as compatible with Cox. This can help confirm that the modem will work with Cox’s network.
By following these steps, you can find a modem that is compatible with your Cox internet service and meets your needs. It’s important to note that using a non-approved or incompatible modem may result in poor performance or connectivity issues, so it’s always a good idea to check with Cox and the manufacturer to confirm compatibility before making a purchase.
My computer is not recognizing that I've plugged in the modem, what do I do?
If your computer is not recognizing that you’ve plugged in the modem, there are a few things you can try to troubleshoot the issue:
- Check the modem: Make sure the modem is properly plugged in and all the cables are securely connected. Check for any visible damage or loose connections.
- Check the USB port: If you are using a USB modem, make sure the USB port on your computer is working properly. You can try using a different USB port or testing the port with a different device to see if it is functioning correctly.
- Check the driver: If the modem is a USB device, make sure you have the correct driver installed on your computer. You can check the manufacturer’s website for the latest driver or try updating the driver through your operating system’s device manager.
- Restart the computer: Sometimes a simple restart can resolve issues with devices not being recognized. Try restarting your computer and see if it recognizes the modem after it starts back up.
- Check the modem settings: If the modem has a web-based configuration page, you can check the settings to make sure it is configured correctly. Make sure the modem is set to the correct mode (such as bridge or router mode) and that it is connected to the internet.
If these steps don’t resolve the issue, it’s possible that the modem may be defective. In this case, you may need to contact the manufacturer or your internet service provider for further assistance.
How do I know what modem is right for my Cox internet service?
To determine what modem is right for your Cox internet service, consider the following factors:
- Compatibility: Make sure the modem is compatible with Cox’s network. You can check with our Cox Compatible Modems List, Cox customer service or the manufacturer to confirm compatibility.
- Speed: Consider the speed of the modem. Cox offers speeds ranging from 10 Mbps to 1 Gbps, so choose a modem that can support the speed tier you are paying for.
- Features: Look for features such as WiFi 6, beamforming, and mesh technology to enhance your home network.
- Range: If you have a large home or multiple floors, consider a modem with a strong signal and good coverage range.
- Brand reputation: Choose a reputable brand with good customer support and a history of producing reliable products.
- Price: Determine your budget and look for a modem that offers the features and performance you need at a price point you are comfortable with.
- Customer reviews: Read customer reviews and ratings to get an idea of the pros and cons of different modems.
By considering these factors, you can find a modem that meets your needs and provides a strong, reliable connection for your Cox internet service. It’s important to note that using a non-approved or incompatible modem may result in poor performance or connectivity issues, so it’s always a good idea to check with Cox and the manufacturer to confirm compatibility before making a purchase.
