HOW TO GUIDES

How to Self-Install with Frontier & Frontier Router Setup

Activating and setting up your Frontier modem or router on your own can be a challenge! We have been assisting our customers in their activation with Frontier for years, and have picked up some great tips and tricks to make it go much smoother. We’re happy to share those instructions with you, to save some time and frustration in your Frontier router setup!

Frontier currently offers 3 different plan options to their customers. Each plan offers different internet speed capabilities and features, and their availability is largely dependent on your location and what features you need. For best results during your activation, please select the correct type of activation for your internet service.

FiberOptic / FiOS® Self-Installation

Congrats on upgrading your service to a faster tier with FiberOptic from Frontier! We’re sure you’ll love the increased speeds and additional features that come with this plan upgrade. Let’s get started with activating your new Frontier modem!

For best WiFi coverage, place your wireless router in a central location.
If you’re also installing TV service, we recommend installing your router first.

Install Your Modem Router - Frontier Modem Router Setup

  • Remove the Frontier modem router from the box.
  • Write down or take a picture of the Wi-Fi Network Name and Password on the bottom of your router:
    • You’ll need this later to connect your devices wirelessly, and writing it down will make your Frontier modem setup much easier.
  • Place the router in a central location within your home for best Wi-Fi coverage.
  • If you are also connecting your TV equipment, ensure your router is set up first:
    • Place your router next to or nearby your primary TV set-top box.
  • Below you will find a detailed Self-Install Guide on how to setup the following Frontier modems:
    • Arris NVG468MQ
    • Arris MEB1100

Install Your TV - Frontier TV Setup

  • Your router must be connected to the internet before installing your TV equipment.
  • Remove the TV equipment from the box.
  • From your DVR or set-top box you will need to write down the model number (located on front of the device) and the serial number (located on bottom of the device, a 12 digit code starting with “M”) prior to installation.
    • If you received a DVR, that device must be installed and activated before installing set-top boxes.
  • The Self-Install Guide provides detailed steps (which must be repeated for each box you receive) on how you connect the following TV Set-Top Boxes:
    • VMS1100
    • IPC815W
    • IPC1100
    • QIP7100
    • QIP7232

Frontier® / Vantage™ Self-Installation

Install Your Modem Router - Frontier Router Setup

  • Remove your modem from it’s packaging & separate all cables, adapters & accessories from their packaging.
  • Take a picture or write down the WiFi network name & WiFi password (also known as “Pre-shared Key”). You’ll use this info later to connect to your modem’s wireless network and writing it down makes your Froniter router setup much easier.
  • Determine your connection type:
    • With ONT: If your Frontier service is provided over an Optical Network Terminal (ONT), the ONT box will be located in or outside your garage, basement or located in an interior closet. Your home will have a primary ethernet jack which you must connect with your ethernet cable (provided) to the RED ONT port on the router.
    • Without ONT: Your home will use your regular phone/data jack which you must connect with a green phone cable (provided) to the GREEN BROADBAND port on the router.
  • If you also plan on connecting a TV during this installation, make sure to set up your modem or modem/router combo first.
  • Below you will find a detailed Self-Install Guide on how to connect the following routers:
    • Arris NVG448BQ
    • Arris NVG448B
    • Arris NVB443B

Install Your TV - Frontier TV Setup

Your router must be connected to the internet before installing your TV equipment.

  • Remove the TV equipment from its packaging.
  • From your DVR or set-top box you will need to write down the model number (located on front of the device) and the serial number (located on bottom of the device, a 12-digit code starting with “M”) before beginning your Frontier TV setup.
    • If you received a DVR in your kit from Frontier, that device must be installed and activated before installing set-top boxes.

Connecting Your TV Box to WiFi

Before your TV Receiver can receive any programming, it must be registered as an authorized device with the Access Point. Run the WPS procedure as follows:

  1. Connect the cord from the DC Power Adapter to the POWER +12VDC connector on the rear of the set-top box or TV box, and plug the adapter into an AC wall socket. Then connect the set-top box/TV box to your TV set.
  2. After that’s connected, the POWER button on the front of the wireless TV receiver lights green to indicate that the device is receiving power.
  3. Ensure that the Access Point is connected to your home gateway device, and that it’s plugged into a power supply.
  4. When the TV Receiver starts up, it will look for a signal from an Access Point. When it detects the signal, a prompt will appear on your TV screen asking if you wish to connect.
  5. On the remote control unit, press the OK or Select button to connect.
  6. On the Access Point, press and hold the WPS button on the front panel for two seconds, then release to activate the WPS process.
  7. An icon appears on the TV screen, indicating that the connection sequence is in process. When three horizontal dots appear, the connection has been successful.
  8. On the front panel of your set-top box, two or more bars on the signal strength indicator should light green. You have now established a secure wireless connection between the Access Point and your TV/set-top box.

NOTE: To install additional wireless TV receivers, repeat steps 1-7.

Frontier® Activate High-Speed Internet Self-Installation

  • To start your Frontier router setup, remove the router from the box.
  • Write down or take a picture of the Wi-Fi Network Name and Password on the bottom of your router.
    • You’ll need this later to connect your devices wirelessly.
  • Place the router in a central location within your home for best Wi-Fi coverage.
  • There are two ways to follow instructions for self-installation:
    • Download the Self-Install Guide (linked below): For detailed instructions on how to install your Frontier router, set up your email and wireless devices, plus how to keep your digital information and equipment safe.
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