Cox Cable Compatible Modems

How to Change my Cox WiFi Password

Changing your WiFi password is something that is done inside the modem router combo or the router that you’re using to broadcast your WiFi signal. The instructions on how to do this are somewhat dependent on the model of router or modem router combo that you’re using. Most devices will work with these instructions, however if you get stuck, feel free to check out our other Guides & Manuals to see if we have the product guide for either the exact model you’re working with or if there is another similar model from the same manufacturer that would be similar enough to follow.

Step 1: Setup

Plug your modem in, and connect to the WiFi network that already exists – or if you are not able to do that, connect to your computer through Ethernet. If you’re having trouble connecting to WiFi because the current password is unknown, you can always try a quick factory reset in order to use the default WiFi password & network name.

Step 2: Accessing the Settings Panel

With the Ethernet or WiFi connected to the router, open an internet browser (Google Chrome, Safari & Firefox work best, Microsoft Edge can be problematic, so we recommend not using that). Once your browser’s up, type “192.168.0.1” (without quotes) into the URL bar at the top of the page, where you would normally type a web address.

A quick note about the “192.168.0.1” – this number is the IP address of your router/modem router. Going to this IP address brings you to the settings panel of your device where you can access the wireless settings. Some routers have a different IP address, and this will depend on the manufacturer. If the IP address is different, it will be printed on the sticker of your device that has the serial number / MAC address & other unique identifiers. So, if the one provided here does not work, we recommend checking that sticker to see if yours may be slightly different.

Step 3: Logging Into the Settings Panel

Once this page loads, it will likely bring up a page requesting a username and password. In most devices (at default settings) the username and password will be as follows:

username: admin
password: password

Again, if this is different for your device, it will certainly be printed on that same sticker. Once entered in, hit submit to enter the settings panel for your wireless router or modem router combo.

Step 4: Locating WiFi Settings

Once you’ve entered the settings panel, regardless of whether you’re working on a router or a modem router combo, you should see a tab or section of the page called “wireless settings”, “WiFi” or something similar. Most devices make this part of the settings very easy to find, since it will get accessed more often than most other settings areas.

Step 5: Changing WiFi Network Name SSID

Once you’ve found where all the WiFi-related settings are, find the one with the label “SSID” or “Network Name”. This is your WiFi network name. You can choose to leave this as-is or change it to a custom name to stand out among the other networks in your area.

If your device is Dual or Tri-Band, please note that this name may be the same for all the networks broadcast by your device. More information about this can be found in your devices’ product manual.

Step 6: Changing Your WiFi Password

Next, locate in the same menu where it says “Pre-Shared Key”, “WiFi password” or similar. This is your WiFi password. Most devices require that it be at least 8 characters long. Please keep in mind that whatever you choose will be case-sensitive and needs to be secure. We recommend using a mix of letters and numbers, with at least one capital letter and a symbol if you’re able to.

Step 7: Saving & Reconnecting to Your Network

The last and most important step in this process is making sure to save your new settings. Once you’ve saved, you can now connect to your WiFi with all of your devices, using the new network name and password you’ve created.

Some devices may need to be restarted in order to see the new network name. If you’re having trouble seeing the network after a restart, just give it a few minutes. Apple devices can take longer to notice a new network appear than others, so please be patient.

If you need to return a modem to Cox, you have several options for doing so:

1. Return by mail: You can return the modem by mail if Cox provided you with a pre-paid shipping label. Simply place the modem in a sturdy container and attach the label on the outside. Place it in the mail or another shipping destination.
2. Return in person: At a Cox retail location or any accepted retail site, you can also physically return the modem. Visit the Cox website and utilize their shop locator feature to discover the closest location.
3. Return to a Cox service center: You may be able to return the modem to a Cox service location in specific circumstances. These facilities, which can handle equipment returns, are often found in major cities. By visiting the Cox website and using their service center location feature, you may identify the closest service center.Whatever method you select, make sure to send your return with all required paperwork and documentation. A return form or proof of purchase can be included. A copy of your return receipt should be kept for your records as well. You can ask the Cox customer support team for advice if you have any queries about the return procedure.

Resetting your Cox cable box takes just a couple minutes and can give you the fresh start you need. Whether you’ve just purchased a used device, saving it from the landfill or you’re just doing basic troubleshooting, knowing how to reset your network is a handy tool to have in your back pocket.

Step 1:

Make sure your modem is powered on, and fully booted up (after plugging it in, we usually recommend waiting for 2-5 minutes to ensure it’s fully booted up before beginning).

Step 2:

Look at the back of the device where all the ports are. Usually there’s a small hole, sometimes with a red button inside, or the word reset printed lightly next to it. You’ll need a paperclip or pen cartridge to pres and hold down the reset button for 30 seconds. Most models take anywhere from 20-30 seconds to reset properly, so we always recommend waiting for the full 30 to ensure you don’t need to redo it.

Step 3:

After releasing the button, wait about 5 minutes for the device to power cycle and then reboot. If your device has built-in WiFi, you can wait until the WiFi light on the front comes back on to know that your device has finished resetting and is ready to use.