ModemGuides Customer Service

We’re Here to Help!

Our US-based customer support and technical support reps are waiting to help you with whatever you need! Simply fill out the form on the left and our team will be in touch with you within 24 hours to help out. Please include as much information as possible so that we can provide the best solution available!

Frequently Asked Questions

1. How quickly will you respond to my message? We aim to respond to all inquiries within 1-2 business days.

2. What is your return policy? You can return any item purchased from ModemGuides.com up to 90 days after delivery of your order. For more details, please refer to our Returns Policy Page.

3. What shipping methods do you offer? We provide a variety of shipping options to cater to your needs. You can view these options on our Shipping & Delivery Page.

4. What if I accidentally order the wrong product? We understand that mistakes happen. If you order the wrong product, you can return it up to 90 days after it’s delivered. Please check our Returns Policy Page for the procedure.

5. Do you offer a warranty on your products? Yes, we do offer warranties on our products. You can view the details of our warranty on our Warranty Info Page.

6. How can I get in touch with you? We are always here to help. Please contact us by leaving a message for our support on this page. Our support representatives will reply to your message within 1-2 business days.

7. What if my question isn’t answered here? If you have a question that isn’t answered here, please fill out the form on this page and one of our USA-Based representatives will reach out to you shortly. We’re here to assist you.

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