We’re Here to Help!

Our US-based customer support and technical support reps are waiting to help you with whatever you need! Simply fill out the form on the left and our team will be in touch with you within 24 hours to help out. Please include as much information as possible so that we can provide the best solution available!

EMAIL US

support@modemguides.com

Free standard shipping
on all orders over $99.

Modem Compatibility Lists
& Product Guides

US-Based Customer Support
Via Phone, Email & Chat.

Activation Guarantee
on All Modems.

Own Your Modem & Stop Paying Rental Fees

CONTACT US

We'll get back to you as soon as possible! We'll make sure to respond promptly within 2 business days by email. If your question is time sensitive, please give us a call during normal business hours (M-F 9am to 5pm EST).

    CHECK OUR FAQ WHILE YOU WAIT FOR A RESPONSE

    We’ve made returning your order as easy as possible. We know modems and routers have compatibility issues or don’t work out for some other reason. Here’s how to get a refund for your ModemGudies Order:

    1. Contact us via Email (support@modemguides.com) or Chat (using the button above).
      • Please include: Order number, your name, and the reason for your return in your message.
    2. Our support staff will contact you with return instructions and a shipping label within 24 hours (excluding USA federal holidays).

    If you received your order, but it did not arrive as expected, we would love the opportunity to make it right with you. Please let us know how we can help via Chat or email (support@modemguides.com) for the best resolution.