One of the most widely used Arris modems around, this DOCSIS 3.0 Modem covers all your needs for cable, internet & WiFi with its superior performance and specs. The Touchstone Arris DG860A  gateway modem includes 8 x 4 channel bonding which supports speeds up to 343 Mbps – perfect for most internet plans from Spectrum and Time Warner.

One of the many reasons why this model is great is that it combines a 4-port gigabit router and a 2.4GHz 802.11n wireless access point in a single integrated device. As a result, you won’t need to purchase any additional equipment to have your wireless home network up and running.

How to Reset Arris DG860A

Performing a factory reset is a vital troubleshooting step that can resolve a large number of common networking problems. It’s important to have this in your back pocket as it can prevent having to call your internet provider or have them send out a technician. It takes just a few minutes, but can mean the difference between you needing to miss work for a technician call versus taking a few minutes to hit the reset button on your own.

  1. Plug in your DG860A and wait for it to power on completely (about 3-5 minutes)
  2. Locate the reset button on the back of your Arris DG860 where the other ports are
  3. Press and hold down your reset button with a paperclip for 30 seconds
  4. Wait 3-5 minutes for your DG860 to reboot and reset

How to Activate Your Arris DG860A Cable Modem

Activating your modem with any cable internet service provider is super quick and easy as long as the modem is approved for use with that provider. You’ll need to set aside around 30 minutes for most activations to ensure you’re not feeling rushed.

  1. Plug in your modem to the power supply cable, then plug the power supply cable into the wall.
  2. Plug the coaxial cable into the wall, and then screw the other end into the coaxial port on the back of the modem.
  3. Wait 5 minutes for your modem to fully boot up. If your modem has built-in wireless, you’ll know your device is fully powered on once the wireless lights come on.
  4. Connect an ethernet cable into the back of your modem and then plug in the other end into your computer.
  5. Open a web browser (such as Chrome, Firefox or Safari) and type your provider’s website into the URL web address bar at the top of the screen, then hit enter. Even if you type it in wrong, most of the time you’ll be redirected to the activation portal anyway due to your modem not being activated yet.
  6. To activate your modem you’ll need your service account login information to register online, which you can find on your internet bill. If you don’t have this information, you can also call your internet provider to have them activate and set up the modem for you over the phone.
  7. Follow the on-screen steps to set up and activate your new modem.
  8. After set up is complete, you can now disconnect the Ethernet cable from your computer or laptop and connect it into a wireless router if you’re using one for your wireless service.

Congratulations on activating your cable modem!

Arris DG860 WiFi Login & Password

To log into your Arris DG860, you’ll need to be connected to the device via either Ethernet or Wireless. If you’re connected to your home WiFi, you’re ready to go.

  1. Make sure you are connected to the DG860 with either an Ethernet cable or over WiFi.
  2. To login to Arris DG860A Router, Open your web browser (Chrome, Firefox and Safari work best) and type the default IP Address: in the URL/Address bar.
  3. You should now see an Arris branded login page with 2 text fields where you can type a username and a password
  4. The default username for your Arris DG860A router is admin and the default password is password
    • Username: admin
    • Password: password
  5. Once you’ve typed in the username and password for your router into the two fields, hit submit or login and you will be directed to the settings control panel.

Arris DG860A FAQ

How to Find Your IP Address

This method works on Windows computers and does not require any software to be downloaded. You’ll be using command prompt to find the internal IP address so you can log into your WiFi router or modem router’s settings panel.

  1. Click the start menu in the bottom left of your screen.
  2. In the search bar in your start menu, type in “cmd.exe” and then click on that program when it appears in the search.
  3. When the program opens, you’ll see a black window on your screen with white text.
  4. Type into the program “ipconfig“, then hit Enter. Your window should look like the one shown below. The IP address circled below shows where your internal IP address will be on your command prompt window. Now you can move on to accessing your modem or modem router’s settings admin panel.

What is the Arris DG860 default password for WiFi?

The default WiFi password can be found on the sticker of your Arris DG860 cable modem located on the back of the unit near all the ports. The WiFi password is specifically the one labeled “Pre-Shared Key”.

What is the Arris DG860 default IP address?

The Arris DG860A comes with a default IP address that may be changed to something else if your provider has activated your modem or you have a wireless router in place that is already using that IP address.

The Factory default IP address for the Arris DG860 is ““.

To access your device’s settings, check out our instructions on how to log in to your modem’s settings panel further up on this page. You can use these settings to edit the WiFi network name SSID, the WiFi password and set up security settings, among other things.

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