Installation Guide for Zoom 5350 Cable Modem

Welcome to our comprehensive guide for the Zoom 5350 Cable Modem! This guide is intended to assist you with the installation, Wi-Fi setup, and basic troubleshooting of your new modem. You will find step-by-step instructions to ensure a smooth setup process, as well as tips to maintain and troubleshoot your device. Whether you’re a seasoned tech expert or new to home networking, our easy-to-follow guide will have you up and running in no time. From unpacking your modem to securing your Wi-Fi network and resolving common issues, we’ve got you covered. Let’s get started!

Unboxing the Zoom 5350 Cable Modem

Step 1: Check the Package Contents

  1. Open the box and verify that it contains the following items:
    • Zoom 5350 Cable Modem
    • Power Adapter
    • Ethernet Cable
    • Quick Start Guide

Step 2: Inspect the Device

  1. Check the cable modem for any visible damages. If there’s any, contact the retailer immediately for a replacement.

Setting Up the Zoom 5350 Cable Modem

Step 3: Connect the Modem to the Cable Outlet

  1. Find the cable outlet in your home. This is usually a small, round, threaded port where your internet cable enters the room.
  2. Connect one end of the coaxial cable to this outlet.
  3. Connect the other end of the coaxial cable to the “Cable” port on the back of the Zoom 5350 Cable Modem.

Step 4: Power the Modem

  1. Connect the provided power adapter to the modem’s power port.
  2. Plug the power adapter into an electrical outlet.
  3. Wait for the modem to power up. This may take a few minutes. Once powered up, the power light on the modem will turn on.

Step 5: Connect the Modem to Your Computer or Router

  1. Connect the Ethernet cable to the Ethernet port on the back of the modem.
  2. Connect the other end of the Ethernet cable to the Ethernet port on your computer or router.
  3. If you are connecting directly to a computer, ensure that your computer’s network settings are set to automatically obtain an IP address and DNS server.

Activating the Zoom 5350 Cable Modem

Step 6: Contact Your Internet Service Provider (ISP)

  1. Contact your ISP and inform them that you are setting up a new Zoom 5350 Cable Modem.
  2. Provide the ISP with the MAC address of the modem. This information can be found on the bottom or back of the modem, or in its documentation.
  3. The ISP will guide you through the activation process.

Step 7: Test Your Connection

  1. Once the ISP has activated your modem, open a web browser on your computer.
  2. Navigate to any website to verify that your internet connection is working.
  3. If you are unable to access the internet, restart your modem and computer, then try again.


If you are still experiencing issues after following this guide, please consult the troubleshooting section in the modem’s user manual or contact the Zoom technical support team for assistance.

Remember to always keep your modem in a well-ventilated area to prevent overheating. If you plan to move the modem to a different location in the future, make sure to contact your ISP to ensure uninterrupted service.

Congratulations! You’ve successfully installed your Zoom 5350 Cable Modem.

Need More WiFi?
Often the built-in wireless router on modem-router combo devices will not be quite powerful enough for the sqft of your whole home or the number of devices you have connected. The easiest and least expensive way to improve this is to add a WiFi range extender to your network to boost the signal strength in the further reaches of your home. Browse our favorites!

    Setting Up the Wi-Fi on the Zoom 5350 Cable Modem

    Step 1: Access the Modem’s Configuration Page

    1. Connect a computer to the modem using an Ethernet cable, or by connecting to the modem’s default Wi-Fi network. The default Wi-Fi network name and password are typically found on the bottom or back of the modem.
    2. Open a web browser on your computer and type in the address into the address bar. Then press Enter.
    3. A login screen will appear. The default username and password are both admin.

    Step 2: Set Up Wi-Fi Network

    1. After logging in, you will be taken to the modem’s configuration page.
    2. Click on the ‘Wireless’ tab on the top menu.
    3. You’ll see an option named ‘Wireless Setup’. Click on this option.

    Step 3: Change the Wi-Fi Network Name

    1. Under ‘Wireless Setup’, find the field labeled ‘SSID’.
    2. Enter your desired Wi-Fi network name in this field. This is the name that your devices will use to identify your Wi-Fi network.

    Step 4: Change the Wi-Fi Password

    1. Still under ‘Wireless Setup’, find the field labeled ‘Security Mode’.
    2. Select ‘WPA2-PSK’ from the dropdown menu.
    3. A new field labeled ‘Passphrase’ or ‘WPA-PSK key’ will appear. Enter your desired password in this field. This is the password that your devices will use to connect to your Wi-Fi network. Ensure the password is strong and unique to keep your network secure.

    Step 5: Save Your Settings

    1. After entering your new Wi-Fi name and password, click ‘Apply’ or ‘Save’ at the bottom of the page. The modem will likely reboot to apply these changes, which may take a couple of minutes.
    2. After the modem reboots, you should be able to see your new Wi-Fi network name when you search for Wi-Fi networks on your devices.

    Step 6: Connect Your Devices

    1. On your device, go to the Wi-Fi settings.
    2. Look for the new Wi-Fi name that you just created.
    3. Select it, then enter the new password when prompted.


    If you are having trouble accessing the modem’s configuration page, try disconnecting and reconnecting the Ethernet cable, or rebooting the modem and your computer. If you are still having trouble, consult the modem’s user manual or contact Zoom technical support for assistance.

    Remember to keep your Wi-Fi password safe and secure. If you ever need to change it again, simply follow these instructions.

    Congratulations! You have successfully set up and secured your Wi-Fi network on your Zoom 5350 Cable Modem.

    Frequently Asked Questions (FAQs)

    Q1: What should I do if I forget my Zoom 5350 modem login credentials?

    Answer: If you have changed and forgotten your login username or password for your Zoom 5350 modem’s configuration page, you’ll need to reset the modem to its factory settings. Look for a small pinhole button on the back or bottom of the modem labeled “Reset”. Press and hold this button with a paperclip or similar object for about 10 seconds until the modem’s lights blink. After resetting, the username and password will return to the default, both of which are ‘admin’.

    Q2: How can I improve my Wi-Fi signal strength?

    Answer: Several factors can affect Wi-Fi signal strength, including distance from the modem, obstacles in the signal’s path, and interference from other devices. To improve the signal, try placing the modem in a central location, away from walls and other physical obstacles. Avoid placing the modem near other electronic devices that could cause interference, such as microwaves or cordless phones.

    Q3: How can I change the admin username and password for the modem’s configuration page?

    Answer: Log into the modem’s configuration page ( Look for an option labeled “System”, “Administration”, or “Manage Users”. From here, you should see an option to change the username and password. Ensure to save your changes before exiting.

    Q4: What if my Zoom 5350 modem isn’t connecting to the internet?

    Answer: Firstly, ensure that the coaxial cable from the wall is securely connected to the “Cable” port on the modem. If you’re still having problems, try rebooting the modem by unplugging its power for 10 seconds and then plugging it back in. If the problem persists, contact your ISP to make sure your service is active and to verify the modem’s setup.

    Q5: Can I use the Zoom 5350 modem with any ISP?

    Answer: The Zoom 5350 modem is designed to work with most cable internet services. However, compatibility can vary, so you should check with your ISP to confirm that the modem is compatible with their service.

    Q6: What is the default Wi-Fi name and password for the Zoom 5350 modem?

    Answer: The default Wi-Fi name (SSID) and password (network key) are usually found on a sticker on the bottom or back of the modem. If you have changed the Wi-Fi name or password and forgotten them, you can reset the modem to factory settings to return to the default credentials.

    Remember, it is always recommended to change your Wi-Fi name and password to secure your network.

    Did we answer all your questions about the Zoom 5350 Cable Modem? Let us know in the comments, or leave your own questions for our technicians to answer!

    Leave a Reply

    Your email address will not be published. Required fields are marked *