Zoom 5352 Cable Modem Product Manual

This product manual is designed to provide you with detailed instructions and guidance on how to install, configure, and troubleshoot your new Zoom 5352 Cable Modem. From checking the package contents to physically setting up your device, we walk you through each step of the process. This manual also includes a Frequently Asked Questions section to assist with common inquiries or issues. Whether you’re new to setting up hardware or a seasoned pro, this manual should help you to get your modem up and running smoothly. We’re thrilled you’ve chosen the Zoom 5352 Cable Modem for your high-speed internet needs, and we’re here to ensure your experience is seamless and straightforward.

1. Package Contents

Before you begin, verify that the following items came with your Zoom 5352 Cable Modem:

  • Zoom 5352 Cable Modem
  • Power Adapter
  • Ethernet Cable
  • Quick Start Guide

If any item is missing or damaged, please contact your retailer.

2. Before Installation

Before starting the installation of your new modem:

  1. Contact your Internet Service Provider (ISP) to add the Zoom 5352 Cable Modem to your account. You’ll need to provide the MAC address located on the product label on the bottom of the modem.
  2. Power off your computer and other network devices.
  3. If you had another modem installed previously, disconnect it from your networking devices and power outlet.

3. Connecting to the Cable Outlet

To connect your modem to the cable outlet:

  1. Locate the coaxial cable that leads to your cable outlet. If you have a previous modem, this should already be connected.
  2. Connect the coaxial cable to the cable connector at the back of your Zoom 5352 Cable Modem. Screw the connector until it is hand-tight.

4. Connecting to the Power Supply

To connect your modem to the power supply:

  1. Connect the included power adapter to the power jack on the back of your Zoom 5352 Cable Modem.
  2. Plug the other end of the power adapter into an electrical outlet. The power LED on the front of the modem will start flashing while the modem starts up, then become solid once the modem is online.

5. Connecting to Your Computer or Router

To connect your modem to your computer or router:

  1. Take the included Ethernet cable and plug one end into the Ethernet port on the back of your Zoom 5352 Cable Modem.
  2. Connect the other end of the Ethernet cable to the Ethernet port on your computer or router.
  3. Power on your computer or router.

6. Configuration and Setup

After the modem is connected, you need to configure and set it up:

  1. Open a web browser on your computer.
  2. In the address bar, type in “192.168.100.1” and press Enter. This will take you to the Zoom 5352 Cable Modem’s settings page.
  3. If prompted, the default username is “admin” and the password is “password”.
  4. Follow the setup wizard to configure your new modem. You may need to enter information provided by your ISP.

Your Zoom 5352 Cable Modem is now installed and ready to use. If you have any problems with the installation, please refer to the Troubleshooting section in the manual or contact Zoom Customer Support. Enjoy your high-speed internet connection!

Need More WiFi?
Modem and router combo devices often don't have enough power in the wireless router that is built in to cover your entire home. To upgrade your wireless signal inexpensively, our technicians recommend adding a WiFi range extender which is a device that copies the wireless signal broadcast by your modem router and extends the reach of your signal to the further reaches of your home. Browse our favorites below!

    Setting Up WiFi and Changing the Password

    To ensure your Zoom 5352 Cable Modem’s WiFi settings are secure and personalized, it’s recommended to set a unique network name (SSID) and password. Follow the steps below:

    1. Access the Modem’s Settings Page

    1. Connect your computer or device to the Zoom 5352 Cable Modem using an Ethernet cable or existing WiFi connection.
    2. Open your web browser and type “192.168.100.1” in the address bar, then press Enter. This will take you to the modem’s settings page.

    2. Login to the Settings Page

    1. When prompted, enter the username and password. If you haven’t changed these, the default username is “admin” and the password is “password”.
    2. Click ‘Login’ or press Enter.

    3. Navigate to the Wireless Settings

    1. After logging in, find and click on the ‘Wireless’ or ‘WLAN’ option in the menu. This may be on the side or top of the page, depending on your interface.
    2. You should now be in the wireless settings section.

    4. Changing the Network Name (SSID)

    1. Find the ‘Wireless Network Name’ or ‘SSID’ field.
    2. Delete the current name and enter your desired network name. This will be the name you see when searching for WiFi on your devices.

    5. Changing the WiFi Password

    1. Scroll down to the ‘Security’ or ‘Wireless Security’ section.
    2. Look for the ‘Pre-shared Key’, ‘Security Key’, or ‘Password’ field. This is where you can set your WiFi password.
    3. Delete the current password and enter your new password. Ensure your password is strong, using a mix of letters, numbers, and symbols. It’s recommended that your password is at least 8 characters long.

    6. Save Your Changes

    1. After making the changes, scroll down to the bottom of the page and click the ‘Apply’, ‘Save Changes’, or similar button.
    2. Your modem will likely reboot to apply the changes, during which your connection will briefly drop.

    After completing these steps, your WiFi network will have a new name and password. Connect your devices to the network using your new password. Remember to keep your WiFi password safe and secure.

    Frequently Asked Questions (FAQs)

    1. How do I reset my Zoom 5352 Cable Modem?

    To reset your modem:

    1. Locate the Reset button at the back of the modem.
    2. Using a pin or a paper clip, press and hold the Reset button for 10 seconds. The modem will restart and reset all settings to factory defaults.

    2. What should I do if I forget my login credentials for the modem’s settings page?

    If you forget your login credentials, you will need to reset your modem to its factory settings (see question 1). After the reset, you can use the default username “admin” and the password “password” to log in.

    3. Why is my Internet connection not working after setup?

    Ensure all cables are securely connected and that the modem is powered on. If the problem persists:

    1. Try restarting your modem and your computer or router.
    2. Check if the Coaxial cable is correctly connected to the Cable outlet and the modem.
    3. Ensure that your ISP has activated your modem on their network.

    If you still have issues, contact Zoom Customer Support.

    4. The power light is flashing, what does this mean?

    A flashing power light indicates that the modem is not correctly installed or cannot connect to the internet service. Verify all connections and restart the modem. If the light continues to flash, contact your ISP to check if there is a service outage.

    5. How can I change my network’s name and password?

    You can change your network’s name (SSID) and password via the modem’s settings page. To do this:

    1. Access the settings page by typing “192.168.100.1” into your web browser’s address bar.
    2. Enter your username and password.
    3. Navigate to the Wireless or WLAN settings page.
    4. Here, you can change your network’s name (SSID) and password.

    Make sure to save changes before you exit.

    6. My modem is connected, but I am not getting the speed I expected. What should I do?

    1. Try restarting your modem.
    2. Place your modem in a central, open location.
    3. Connect your computer to the modem with an Ethernet cable and test the speed.
    4. If your speed is still slower than expected, contact your ISP to check your service.

    For more technical issues, please refer to the Troubleshooting section in the manual or contact Zoom Customer Support.

    Did we answer all your questions about the Zoom 5352 Cable Modem? Let us know in the comments, or leave your own questions for our technicians to answer!

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