ModemGuides Return Request
Return Request Form
General Return Policies
We do our best to make returning your order as easy and stress-free as possible! Please fill out the form on this page to request your return for a refund, or replacement and we will get back to you in 1-2 business days with your RMA return label and instructions.
- Return for a Full Refund: 90 days from date of delivery at your shipping address.
- Return for a Warranty Replacement: 90 days from date of delivery at your shipping address.
- Extended Warranty Claims: Please consult with your Extended Warranty package information for more information.
When will I get my refund?
We do our best to process refunds ASAP once your return arrives back at our warehouse. That said, we are currently observing CDC guidelines to limit the spread of COVID-19 and therefore may have a delay of a few days before we are able to get your return processed. You can expect your refund to be processed within 10-15 business days from the date it arrives at our warehouse.
If you’re worried about your return, please feel free to shoot us a message and we’ll give you a status update to let you know what to expect.
Will I get a prepaid mailing label?
Qualifying returns will receive a prepaid mailing label. Check out our return policy page for more information on what types of returns qualify. Regardless, we will always email you within 24 hours.
How do I return a Gift order?
Gift returns are super easy! Please just fill out our return form on this page, and indicate in the comments that this is a gifted order, and include the following additional information:
- “This order was a gift”
- Your address (if different from the shipping address on the order)
- Your contact email address & telephone number
We’ll reach out to you to work out all the details and ensure that you’re able to return your gifted order.