Resetting your Arris SBG6700AC is one of the easiest ways to correct almost all common technical issues that you may experience over the life of your modem. It’s a super handy tool to have in your troubleshooting repertoire and can save you hours on the phone with your provider. Here’s how it’s done:
- Plug your modem in to the power supply and wait 2 minutes for it to boot up fully. You’ll know it’s booted fully when the wireless lights come on.
- Locate the reset button on the back of the modem. It’ll be on the same side where all the ports are located. Generally reset buttons on this kind of device will just be a tiny hole that may or may not be labeled.
- You’ll need a flattened paperclip or pen cartridge to do this next part. Press down and hold the reset button for 30 seconds with your modem still plugged in. You should feel a small dull click when you press in the reset button with your paperclip.
- Now wait a few minutes for your modem to reset and reboot itself. You’ll know it’s finished and ready to use when the WiFi lights come back on.
Tip: Still not resetting? Try just holding down for 15 or 20 seconds instead of the full 30. Some firmware versions differ on the number of seconds needed for a reset.