What’s Included:
- Arris SBG7400AC2 Cable Modem
- Ethernet Cable
- Power Supply Cable
- Online Installation Manual
Will this work with my internet company?
This Arris modem is primarily used and is compatible with Comcast Xfinity, Cox, Time Warner, Charter & Spectrum services in most areas. To verify that this model will work in your area, always contact your service provider’s customer service prior to placing your order with us to confirm that this model will work with your service plan. Some service plan speeds may not be supported.
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Arris Routers
Stephen Aniston –
I bought this to replace my Optimum provided cable modem, but immediately after I installed it, I started having issues with Hulu, Netflix and all video streams. I had problems everywhere. On the FireTV, AppleTV, everywhere. It turns out this modem is a little outdated and doesn’t work with Eero and you can’t update its firmware so they recommend buying another modem.Eero support says this:If you have an Arris SB6183 modem and are experiencing the following issues with your eero WiFi system, you may be experiencing a bug:Large file downloads stall or failConnection drops while streaming music and video wirelesslyPlease note that a large number of customers use eero with SB6183 modems and do not experience these problems. A small subset of customers, however, have a firmware version called “SB6183-9.2.0.0-GA-03-29-NOSH” installed on their modems. If you’re experiencing issues with your eeros, it’s likely that you have this version of firmware.
gary m baggett –
Works great with our cable supplier, great size!!
tabounds –
It is a well-known fact that this cable-modem does not play well with Apple wireless products. I didn’t know this until I bought it and tried setting it up last week. I have used my A1470 router with both Armstrong and Verizon-provided modems with no issues at all – plug and play. I recently moved and had to switch to Communist Cast against my will so I decided to buy my own modem – the Arris SB6183 since it had such good reviews. I did as I have always done when getting a new modem – power down the Apple router, leave everything off for a few minutes, plug in the modem, wait for full connect, plug in the ethernet cable, and fire up the Apple. No go. So I found a discussion on the Apple forum with this exact modem and found a few workarounds that have worked for some people. I followed each one religiously and had no good outcomes. As a hardwired device, it is acceptable – you plug it in and it works. But as the back-end to an Apple wireless setup, it is very much unacceptable.I am returning it and hoping to find a good product that will work – I’m open to suggestions!
bondo –
blazing fast and excellent WIFI performance. This was a bear to get setup otherwise would have given it 5 stars. The correct MAC address was not clearly defined and I gave the wrong MAC to the cable provider which required a service tech to come out and with his up-line support to fix the issue. As a consumer, I couldn’t reach this level of support. The level of support available to me could not get this resolved. Otherwise a great product. New firmware has IOS or Android parental controls available for use with this gateway.
R. Zuniga –
Fairly easy setup with Comcast Xfinity. Been working very well for a couple of months now. Web page to access the modem is fairly easy to use and required no special settings. Pretty much plugged it in, alerted Comcast via their website and we were up and running with no issues.