Arris SVG2482AC Product Details
The Arris SURFboard SVG2482AC is a DOCSIS 3.0 cable modem, with Wi-Fi speeds up to 1750 Mbps, download speeds up to 1 Gbps, and 2 built-in telephone lines. It’s the perfect solution to kick your Xfinity home network into high gear and save every month on modem rental fees! Add a battery backup for guaranteed coverage during power outages (sold separately). Put the power back in your control with SURFboard.
Arris SVG2482AC Speeds & Compatibility
SVG2482AC Battery Backup Capability
From the Manufacturer
The first retail Wi-Fi modem with RDK-B, enabling cable Internet providers to deliver next-gen products and services, quickly.
What’s Included:
- Arris SVG2482AC Comcast Modem
- Ethernet Cable
- Power Supply Cable
- Online Installation Manual
Will this work with my internet company?
This Arris modem is primarily used and is compatible with Comcast service in most areas. To verify that this model will work in your area, always contact your service provider’s customer service prior to placing your order with us to confirm that this model will work with your service plan. Some service plan speeds may not be supported.
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Don L –
This order was a mixed bag. I purchase items from time to time on Amazon and have always had excellent service. However, when I received my Arris modem, the product box had been opened and the sealed bag with the modem had also been opened. The literature with the modem had obviously been handled and there was writing in the pages. I contacted Amazon and was given the choice of returning the item or keeping the used item and receiving a discount. I installed the Arris modem / wifi assembly and got it all set up. Seems a bit faster than my previous cable modem and separate Wi-Fi unit and the WiFi with this unit seems strong enough to meet our needs in our 1799 sq ft home. Purchased the unit to take full advantage of my Comcast / Xfinity features.
Cheapybob –
REVIEW changed from terrible to good. Thanks to Amazon support for getting Comcast/Xfinity to fix the problem. 8 months after install and working, the phones stopped working because Comcast said the MAC address was registered to the original purchaser, and Comcast refused to connect the modem’s MAC address to our account and tried to make us buy or rent a new modem. Arris was trying to say a reset would fix it, which was dumb, but at that point I asked Amazon to do a 3 way call with Comcast, and they did, and that got Comcast willing to fix it. The only suggestion I have is if you do buy this modem, when you install it, make sure Comcast/Xfinity registers the MAC address to your account.
Donna Young –
Nice product and it works great with my Xfinity Comcast service (with phone line). I would recommend this product.
Monica Fitzwater –
This particular model was one that worked for Xfinity phone lines and it worked perfectly. Good buy and cheaper than renting month to month.
R. Herrick –
Solved the problem I had with the Comcast equivalent. Works great.
Woldeyes Eshete Belete –
So far works fine!
John Zirk –
Just like the one I was renting . Works like it should.
CJ in Atlanta –
solved all my problems using Xfinity.
Charles –
Bought it to replace my rented Comcast router and have had no problem so far. I love it.
er –
I only have it for a week now but so far I am loving it. Saving at least $10/month on lease from Comcast.
Victoria –
Works as it should, I’ve had no problems. My techie son set it up for me.
charles jenkins –
Speed listed on box way off I get 75mps with service of 150mps
sue –
it is perfect
D. Mullen –
Works perfect to replace our “rental” modem with Comcast/Xfinity… Wish we’d purchased it sooner.
Harish W. –
had to return as comcast triple play would not work.
Customer –
work’s good
Brittany Cushine –
Absolutely fantastic. No problems what so ever. Easy to set up too. That means a lot coming from a technologically handicapped person. I can’t stand a remote with more than 5 buttons…lol
Charlie Golf –
Exact same equipment we would be paying $10-20 per MONTH (in perpetuity) thru various ISPs. Purchasing outright pays for itself in less than a year.
LB –
Reduce your monthly Xfinity bill by buying this instead of rentling their modem. Works great.
Verdi –
How hard it was to activate with Xfinity Comcast. Three days before I got some one to talk with instead the dam answering machine.
David M Jones Jr –
Wonderful product. Perfect, fair price. Thank you.
jmy6176 –
Exact modem that comcast uses but white instead of black. Only difference is you can’t use other boxes in the same house wirelessly with this modem. Otherwise it’s the same.
islanders70 –
The setup was pretty straightforward, had to register it with Comcast, which took them 2 tries, while I was running the setup and everything worked with the exception of the MoCa networking ability, which I used with Tivo. I found this from Arris: SO far so good, only using for a few hours but I still was astonished how quickly things went, it even copied my network info from the old box!)QuestionDoes the SVG2482AC Gateway Support MoCA?AnswerNo, the MoCA (Multimedia over Coax Alliance) feature in the SVG2842AC is completely disabled. It is also not compatible with Xfinitiy MoCA networks. (Seems like Xfinity would have this in the Frequently asked questions so you don’t spend hours trying to figure it out)Tivo boxes can be used as MoCa Bridges so I set it up with the Roamio and all is well.
heather nazar –
Same one we rented but now we can stop paying to rent
Robert Stone –
Pro: Download speed tested up to 450 Mbps.Con: Pricy but worth it.
Jake –
At first Xfinity did not recognize the unit. Very long time to get it activated. Don’t use the default wifi ID and passphrase. It will not work. Change it to your own. It has something to do with the firmware being glitchy. The wifi range is not that great. Overall it’s a fair router to eliminate the Comcast router rental fee at $11.
Mike G. –
Works great with Comcast internet and voice, was able to complete the upgrade from my old cable modem using the Comcast web site with no phone calls to Comcast. I’m using it just in bridge mode (route and WiFi disabled), since I already have a Google WiFi router and mesh network.
Daniel Venutolo –
Works with Comcast internet and phone.
Buck Buick –
After Comcast came out (charged me $60 to hook it up), it has been working flawlessly. Note – you will not be able to get this working yourself. I attempted to do it via the normal channels, i.e., their Philippine tech staff. They could not activate it, and said I had to schedule an on-site tech person to activate it. The tech guy had to “call upstairs” to get special authorization to activate it. Even he was rather amazed at the hoops he had to go through in order to activate this. So, add the $60 bucks into your final cost estimates.
Ferro Mordak –
Save the rental money. Pays for itself in 2 years
Nancy –
I purchased this because it was Comcast approved for use with their internet service. I connected it when it arrived, called Comcast to activate it, and within a few minutes my internet was up and running smoothly; have had no problems to date! Pleased with the choice and would buy again, but hopefully it will last a long time and I won’t need to. 🙂
Bob S –
I’m strongly thinking about returning this for another brand. I purchased it to replace an older Netgear router. It seems to work okay, but after using Netgear products for many years, I find the Arris to be poorly designed and with a user interface that is poorly thought out and not user-friendly, If you ever need to reboot the device, be prepared for a LONG wait. “Slow” doesn’t adequately describe it. If a reboot happens, bring a book or learn to play the piano. By the time it is back up and running, you should either be finished with “War and Piece” or able to play like Chopin.Oh, and kudos to the Arris design team that decided the front panel status lights must shine with the intensity of a thousand suns! Woo Hoo! I can now see my router status from miles away! (Heck, the astronauts on the ISS can probably see it, too.) They obviously never dreamed that a user’s network hub might be located near a sleeping area. Dimmable lights? Nope. I tried covering the front with black masking tape. This helped a bit, but the LEDs still illuminate the inside of the case, which is covered with vent holes, so… yeah. I’m certainly not a light sleeper (no pun), but really, Arris, think it through, next time! (Sigh.)
JW –
This item was registered to a past Xfinity customer. I was not able to install it without going to comcast and proving proof of purchase. The company who referbished this item did not realize customers may have set it up withComcast, returned it, and it was not removed from the account. Like buying a locked or stolen phone. Annoying
Chris –
Just got it hooked up. Had to call Xfinity tech support to get it going but they were very helpful and the process didn’t take long. I recently upgraded to a faster speed and had to upgrade the modem too and Xfinity offered to swap me one but I decided to go ahead and buy it and save the $11 a month they charge to rent one. Pays for itself after about a year and a half. Everything so far so good however beware for it to take more time to get it activated if you also have the Xfinity Home Security service. They originally said a tech would have to come to my house to pair the modem with the Home touchscreen for the WiFi to work but I could still get online with the ethernet cable, which is included with the modem. Then after about 30 minutes I noticed I was getting WiFi on my phone again and then my laptop also. Xfinity called back and said they were able to get them paired on their end and didn’t have to send out a tech after all. Overall very pleased with it and I lucked out and got the lightning deal on it so got it for a very good price.
Mister Bee –
Does the job
elikosh –
Installed smoothly and works at the first try, without a need to call any company. Phone support worked as well.
MelissaD –
Comcast came out today and this is not compatible with the 3.1 system available with voice assist. Our install technician was on the phone with several people and spoke to multiple technicians. If you are looking for the fastest internet available this is not going to work. Now we are renting a box.
Kindle –
This is a good product and the price isn’t bad if you really need both an Xfinity cable modem and a high capacity router. This is one of only two models that Xfinity recommends for 400 Mbps internet connections that work with Xfinity’s VOIP landline telephone service. These are the fastest cable modems that work with Xfinity’s VOIP system. And this was the less expensive option (although looking back it might have been worth spending more to get the other choice (a Netgear model) just because of the color. This is the only white device on my computer desk and it really sticks out (LOL).According to at least one of the tech support people I talked to, a lot of people don’t actually upgrade to a VOIP compatible modem. If they have a working VOIP modem they can keep using it for phone service, while transferring their internet connection to a faster, Non-VOIP cable modem. I didn’t test this, but if it’s true it means that you can get a Gbps capable DOCSIS 3.1 modem / router and instead of this unit. I don’t think I could have saved much money by doing this, but you might be able to. Clearly there are a lot more cable modems to choose from if you don’t need them to be Xfinity VOIP capable, so I would recommend you consider this before you buy.But if you do buy this unit with the intention of using it for VOIP with Xfinity, PLEASE, PLEASE, PLEASE DO NOT CALL XFINITY TECH SUPPORT TO HELP WITH THE INITIAL SETUP OF THIS DEVICE!It comes with an excellent set of Quick Start instructions that can prevent you from doing what I did, which is spend over an hour frustrating Comcast Agents and Tech support people on the phone trying to get it all set up in one step. It just isn’t set up to do that.As per the Quick Start Guide, you start the setup by connecting your coaxial cable and either an Ethernet (preferred) or wireless connection to the modem from a PC, Mac, Laptop, or similar device with web access. When you boot up the modem it automatically configures itself to go online and prepare itself for activation by Comcast. Crucially this step takes 5-10 minutes and has to be completed BEFORE you can register it for your account. Trying to start with the registration on the phone resulted in a bunch of frustration as the constant reboots ordered by Comcast messed up the software that the modem was trying to run to set itself up. Then, as per the Quick Start Guide, you can go online and use the http://www.xfinity.com/activate web site to both register the modem to your account, and set up the SSID you and password you want to use, ideally the one you already used before the upgrade. This automatically sets up the 2.4 and 5 Ghz bands to work off the same login and to switch automatically. Only after doing this do you want to mess with the VOIP settings, which has to be done by phone. The Quick Start Instructions give you a special number (1-855-652-3446) that apparently connects you to the tiny subset of Comcast techies that know how to transfer your VOIP service to this modem.I ignored these instructions and tried to let Comcast handle the installation over the phone. The result was over an our spent with various techs trying to intervene in the process before the modem was ready for the next step. I wasted everybody’s time and effort. In the end, the modem itself had to take over and fix the installation after the tech guys had succeeded in setting up the VOIP and making it impossible for me to connect to the internet. Basically the modem had to go through it’s initial setup protocol again AFTER it had been connected to my account and VOIP service. And when I finally got back online, the modem itself brought up an Arris webpage where I was prompted to complete the WiFi setup by designating a custom SSID and Password, which I SHOULD have done during the registration process had I followed the instruction.In the final analysis it’s pretty impressive that no matter how much you try to interfere with the setup process, Arris has this set up so that you will succeed under the power of it’s own software.My advice, however, is to trust the Quick Start Guide and follow the steps they suggest. Start with the automatic modem setup using a connected device, then do the Xfinity activation online, and then call the special number for the VOIP setup.Or, if you already have an Xfinity VOIP modem, you can apparently let that handle the VOIP and use this for the Ethernet and WiFi connections. I didn’t test this, but it is what I heard from Tech Support.All in all this is a very solid piece of equipment and its good to know that it will complete the install even if you do your best to mess it up. I am getting all of the performance that is advertised now that everything is connected correctly.The only reason I hesitated to give this product 5 stars is that
arun zarabi –
Purchased this to replace the COMCAST/XFINITY Gateway that I was renting at $11 a month.The Software, Set UP, User Guide on this one is very improved compared to the TG862 – older generation Gateway that I just replaced.The AC1750 WIFI signal travels well in our 2-story house compared to the older Gateway. I just wish they were a little cheaper – I think ARRIS is milking the COMCAST/XFINITY certification that they have for this Product and overcharging customers – but we have no choice.. It is either this or the XFINITY one.
Misty Sands –
Overall a good modem. However, if you want the ability to set DNS to use something like OpenDNS, then pass on this modem. The software does not allow it.
aks214 –
This says it works with Xfinity Gigabit service. It does not. Save yourself 20+ hours of your life and go with a Docsis 3.1 machine. Epic Fail
BlackWaterpark –
May be a got a faulty piece but this thing doesn’t work. The connection is extremely choppy and drops connection. Checked with Comcast and they diagnosed as faulty unit. That is not even a couple of months old. I guess money down the drain….
Customer –
Working perfectly with Xfinity
HMan –
This is the same modem that Xfinity/Comcast uses. It took some time to get the phone and internet to work. The new unit works faster than the one from Xfinity and will currently save you $11 per month, so this will be paid for in less than 2 yrs. I don’t see an upgrade from DOCIS 3.0 any time soon. My TV menu also runs faster. I found that some equipment runs faster on the 2.4 Ghz and some on the 5 Ghz! Before my purchase I confirmed with Xfinity that this was a supported modem!
MJR –
Excellent replacement for leased router and better quality. Haven’t had any issues or dropped internet.
Customer –
Works great. Glad to get rid of the monthly rental fee.
Bill –
This is exactly what I needed to eliminate another expense from my cable and Internet package. Works well!
Bob Gormas –
I purchased this router because the Netgear that I had purchased was breaking up on the incoming phone side. The Arris is performing perfectly.I have a large one story house and the signal works great all thru my home. And no more crackling on the phone. If you need a Comcast (Xfinity) compatible router this is the one.
Chintan Rami –
brand new as listed. arrived in time as stated. would buy again.
Kayvon Sadeghi –
works great and replaces my Xfinity modem. I am supposed to get monthly rental money back from Comcast. Now, if I can only get comcast to not revert my account back to charging for the device, I will be all set. 🙁
James –
Works good
Lewis F –
Will avoid comcast rental fees with this
Customer –
Very good
Bill –
Modem does not hold a signal. Drops internet connection every 10 minutes while the modem resets itself. Do not buy this modem – you will be greatly dissappointed
Pam E. –
Set up was easy and improved my system greatly. Compatible with Xfinity as promised.
Gordon C. –
This unit works well with the Comcast cable system; it has the VOIP connection so you get cable tv, wi-fi modem and wireless router plus phone service. Speed of the internet is excellent but we do get some slow service when the neighborhood gets home from work and start using their computers. I would recommend this product.
Vincent J Procopio –
Excellent product!
K McKnight –
Our internet & WiFi are slower than ever with this router. We have never had issues with our service until installing this router. Do your research & don’t get stuck with lag time & slow data!
Ken Okin –
Have several of them so I don’t pay Comcast the monthly modem rental. They’re easy to install and work well.
Cephus E. Simmons Sr. –
The product worked for one week and I was not able to connect to the Comcast network. I called Comcast and they could not see the modem on the network. I returned the product and purchased a Netgear Nighthawk.
Customer –
I thought I could save the monthly rental fee but after less than 2 months I had connectivity issues and I was told by Xfininty that this model is known to have problems. The Xfininty agent told me to return it and upgrade to a better model. This web site is very misleading.
Rufus Wright II –
This item was purchased in lieu of leasing from comcast.
Nsh28 –
I got 150mb from xfinity but this router barely gave me 20mb, and that was only when I was no more than 1ft from it. After wasting hours of tech support with xfinity and ARRIS, it turn out that something is definitely off with this router (the wifi function). ARRIS support were kind enough to work with me trying to tweak it as much as possible but the conclusion was – and I quote: ” this modem works in its full capacity only when connected directly (wired), we apologize and recommend that next time you should buy ARRIS modem from ARRIS and not via Amazon”. I’m returning this product.
UnbiasedReviewer –
You definitely need to purchase this if you have Xfinity high speed plus phone and and TV. Don’t rent a modem.
Lawaljit Singh –
Quality
Lori –
A long battle to get it connected with Comcast but now it works great and I save over $120 a year on cable rental fee !!!!!Product works great but took off a star due to the 2 hour battle with comcast to get it all hooked up!
D. Friedman –
I can’t speak to the long term performance, longevity or reliability of this product because I just bought it, but it was easy to install.Yay me! I kept getting messages from Comcast telling me my internet modem was outdated and I should buy a new one, so I got this one. When I looked at the reviews some people said they had trouble setting up, or they had to talk to a service person they couldn’t understand on the phone. Not me – it all went swimmingly. I did have to call comcast, but the automated phone robot did everything I needed in order to activate the new modem. I know it was only a matter of unplugging the old one and plugging in the new one using the same cables, but i Do Not Do Hardware so this feels like a success. After everything was working, I reattached my router for wifi and Alexa. In less than an hour everything is working.I didn’t do a speed test with the old modem, but the Xfinity speed test (with new modem and attached relatively new Linksys router) is shown in the picture. Obviously I don’t have a super speedy internet account.
Michael Green –
This modem was not new and seems to be a re-purposed item. The power cord was already out of the plastic and the modem already had a network name when I logged into it. Since it otherwise appeared to be fine and works well, I chose not to return it. I hope I don’t have any problems.
Gerard D. Bernier –
Product is as advertised.
R –
Works