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Arris Routers
Arris TG862G-CT DOCSIS 3.0 WiFi Phone Cable Modem
- DOCSIS 3.0 technology: The Arris TG862G-CT is equipped with DOCSIS 3.0 technology, which provides high-speed internet access and supports data transfer rates up to 343 Mbps.
- Voice support: The Arris TG862G-CT has 2 built-in voice ports, making it a convenient solution for customers who need both internet and voice services.
- Dual-band Wi-Fi: The Arris TG862G-CT has dual-band Wi-Fi capabilities, providing both 2.4 GHz and 5 GHz frequencies for optimal coverage and performance.
- Advanced security features: The Arris TG862G-CT includes advanced security features, such as a firewall, parental controls, and VPN support, to help protect your network and personal information.
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Description
Arris TG862G-CT Product Details
The XFINITY Wireless Gateway is your all-in-one device that connects your Internet, phone, and home networking. It provides WiFi connectivity for your home, so there’s no need for a separate wireless router. The Arris TG862G-CT also provides two telephone lines and backup battery capability which allows you to call emergency services or family members even if your power goes out. This model’s 4 Gigabit Ethernet ports can be used to connect wired devices such as computers or printers for a faster, more reliable connection. This model supports speeds up to 343 Mbps – perfect for most internet packages in the US.
All-In-One Solution for your Triple Play Package
The Comcast Modem TG862G-CT by Arris is the perfect solution for any Comcast Triple Play package. Since this model includes 2 voice lines, you can have 2 separate phones attached at the same time, making it the ideal solution for any household with 2 phones. In addition to integrated voice, this model also has built-in 2.4 GHz WiFi which supports up to 343 Mbps. We recommend this model for all our business and residential clients seeking an all-in-one solution for their internet package with Comcast.
Battery Backup Protection
Complimentary with every ModemGuides order, we include a standard 8hr battery, preinstalled into every TG862G-CT Modem. The addition of the battery to your setup can be crucial for situations where you’ve lost power and need to contact family or call 911. The battery will allow for phone calls and internet access for up to 8hrs. This model is equipped to accept batteries ranging in size from 8hrs to 16hrs, so if you feel you need larger power storage for your modem, you’re always able to upgrade to a larger battery.
TG862G-CT Speeds
The Arris TG862G-CT modem features 4 Gigabit Ethernet ports which support up to 1000 Mbps of in-home data transfers. This allows you to transfer files amongst your home network devices at gigabit speeds. In addition to the 4-Port Ethernet switch, this model also has a 2.4 GHz wireless router built-in. As a result, all of your wireless devices are also able to connect to this modem’s 343Mbps speeds.
What’s Included:
- Arris TG862G-CT Modem
- Ethernet Cable
- Pre-Installed Battery Backup (8hrs)
- Power Supply Cable
- Online Installation Manual
Will this work with my internet company?
This Arris modem is primarily used and is compatible with Comcast Xfinity service in most areas. To verify that this model will work in your area, always contact your service provider’s customer service prior to placing your order with us to confirm that this model will work with your service plan. Some service plan speeds may not be supported.
Specification
Overview
| Brand |
Arris |
|---|
Processor
| Weight | 2 lbs |
|---|---|
| Dimensions | 9 × 11 × 3 in |
| Brand |
Arris |
| Condition |
Grade A – Certified Renewed |
| DOCSIS Version |
DOCSIS 3.0 |
| Contents |
Ethernet Cable, Modem, Power Cable |
| Internet Speed |
40 Mbps – 60 Mbps, 100 Mbps -140 Mbps, 150 Mbps – 200 Mbps, 250 Mbps – 300 Mbps |
| Model Number |
TG862G-CT |
| DOCSIS Channels |
8 x 4 |
| Features |
For Home, Telephone / Voice Enabled, Video Streaming, Wi-Fi Enabled |
| Interface |
Cable Modem |
| Compatible Providers |
Comcast Xfinity |
| Ethernet Ports |
4-Port |
| Color |
Black |
| Wired Download Speeds |
Up to 343 Mbps |
| Return Policy |
90-Days |
Display
| Weight | 2 lbs |
|---|---|
| Dimensions | 9 × 11 × 3 in |
| Brand |
Arris |
| Condition |
Grade A – Certified Renewed |
| DOCSIS Version |
DOCSIS 3.0 |
| Contents |
Ethernet Cable, Modem, Power Cable |
| Internet Speed |
40 Mbps – 60 Mbps, 100 Mbps -140 Mbps, 150 Mbps – 200 Mbps, 250 Mbps – 300 Mbps |
| Model Number |
TG862G-CT |
| DOCSIS Channels |
8 x 4 |
| Features |
For Home, Telephone / Voice Enabled, Video Streaming, Wi-Fi Enabled |
| Interface |
Cable Modem |
| Compatible Providers |
Comcast Xfinity |
| Ethernet Ports |
4-Port |
| Color |
Black |
| Wired Download Speeds |
Up to 343 Mbps |
| Return Policy |
90-Days |
RAM
| Weight | 2 lbs |
|---|---|
| Dimensions | 9 × 11 × 3 in |
| Brand |
Arris |
| Condition |
Grade A – Certified Renewed |
| DOCSIS Version |
DOCSIS 3.0 |
| Contents |
Ethernet Cable, Modem, Power Cable |
| Internet Speed |
40 Mbps – 60 Mbps, 100 Mbps -140 Mbps, 150 Mbps – 200 Mbps, 250 Mbps – 300 Mbps |
| Model Number |
TG862G-CT |
| DOCSIS Channels |
8 x 4 |
| Features |
For Home, Telephone / Voice Enabled, Video Streaming, Wi-Fi Enabled |
| Interface |
Cable Modem |
| Compatible Providers |
Comcast Xfinity |
| Ethernet Ports |
4-Port |
| Color |
Black |
| Wired Download Speeds |
Up to 343 Mbps |
| Return Policy |
90-Days |
Storage
| Weight | 2 lbs |
|---|---|
| Dimensions | 9 × 11 × 3 in |
| Brand |
Arris |
| Condition |
Grade A – Certified Renewed |
| DOCSIS Version |
DOCSIS 3.0 |
| Contents |
Ethernet Cable, Modem, Power Cable |
| Internet Speed |
40 Mbps – 60 Mbps, 100 Mbps -140 Mbps, 150 Mbps – 200 Mbps, 250 Mbps – 300 Mbps |
| Model Number |
TG862G-CT |
| DOCSIS Channels |
8 x 4 |
| Features |
For Home, Telephone / Voice Enabled, Video Streaming, Wi-Fi Enabled |
| Interface |
Cable Modem |
| Compatible Providers |
Comcast Xfinity |
| Ethernet Ports |
4-Port |
| Color |
Black |
| Wired Download Speeds |
Up to 343 Mbps |
| Return Policy |
90-Days |
Video Card
| Weight | 2 lbs |
|---|---|
| Dimensions | 9 × 11 × 3 in |
| Brand |
Arris |
| Condition |
Grade A – Certified Renewed |
| DOCSIS Version |
DOCSIS 3.0 |
| Contents |
Ethernet Cable, Modem, Power Cable |
| Internet Speed |
40 Mbps – 60 Mbps, 100 Mbps -140 Mbps, 150 Mbps – 200 Mbps, 250 Mbps – 300 Mbps |
| Model Number |
TG862G-CT |
| DOCSIS Channels |
8 x 4 |
| Features |
For Home, Telephone / Voice Enabled, Video Streaming, Wi-Fi Enabled |
| Interface |
Cable Modem |
| Compatible Providers |
Comcast Xfinity |
| Ethernet Ports |
4-Port |
| Color |
Black |
| Wired Download Speeds |
Up to 343 Mbps |
| Return Policy |
90-Days |
Connectivity
| Weight | 2 lbs |
|---|---|
| Dimensions | 9 × 11 × 3 in |
| Brand |
Arris |
| Condition |
Grade A – Certified Renewed |
| DOCSIS Version |
DOCSIS 3.0 |
| Contents |
Ethernet Cable, Modem, Power Cable |
| Internet Speed |
40 Mbps – 60 Mbps, 100 Mbps -140 Mbps, 150 Mbps – 200 Mbps, 250 Mbps – 300 Mbps |
| Model Number |
TG862G-CT |
| DOCSIS Channels |
8 x 4 |
| Features |
For Home, Telephone / Voice Enabled, Video Streaming, Wi-Fi Enabled |
| Interface |
Cable Modem |
| Compatible Providers |
Comcast Xfinity |
| Ethernet Ports |
4-Port |
| Color |
Black |
| Wired Download Speeds |
Up to 343 Mbps |
| Return Policy |
90-Days |
Features
| Weight | 2 lbs |
|---|---|
| Dimensions | 9 × 11 × 3 in |
| Brand |
Arris |
| Condition |
Grade A – Certified Renewed |
| DOCSIS Version |
DOCSIS 3.0 |
| Contents |
Ethernet Cable, Modem, Power Cable |
| Internet Speed |
40 Mbps – 60 Mbps, 100 Mbps -140 Mbps, 150 Mbps – 200 Mbps, 250 Mbps – 300 Mbps |
| Model Number |
TG862G-CT |
| DOCSIS Channels |
8 x 4 |
| Features |
For Home, Telephone / Voice Enabled, Video Streaming, Wi-Fi Enabled |
| Interface |
Cable Modem |
| Compatible Providers |
Comcast Xfinity |
| Ethernet Ports |
4-Port |
| Color |
Black |
| Wired Download Speeds |
Up to 343 Mbps |
| Return Policy |
90-Days |
Battery
| Weight | 2 lbs |
|---|---|
| Dimensions | 9 × 11 × 3 in |
| Brand |
Arris |
| Condition |
Grade A – Certified Renewed |
| DOCSIS Version |
DOCSIS 3.0 |
| Contents |
Ethernet Cable, Modem, Power Cable |
| Internet Speed |
40 Mbps – 60 Mbps, 100 Mbps -140 Mbps, 150 Mbps – 200 Mbps, 250 Mbps – 300 Mbps |
| Model Number |
TG862G-CT |
| DOCSIS Channels |
8 x 4 |
| Features |
For Home, Telephone / Voice Enabled, Video Streaming, Wi-Fi Enabled |
| Interface |
Cable Modem |
| Compatible Providers |
Comcast Xfinity |
| Ethernet Ports |
4-Port |
| Color |
Black |
| Wired Download Speeds |
Up to 343 Mbps |
| Return Policy |
90-Days |
General
| Color |
Black |
|---|
Customer Reviews
47 reviews for Arris TG862G-CT DOCSIS 3.0 WiFi Phone Cable Modem
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Paul Swiderski –
Used but works great so far
Big Al –
Works as expected, despite Comcast installer’s wariness, as he had never installed a “cusomer-owned” router in 10 years on the job. Will pay for itself in 16 mos.
H. Riot –
It arrived early and I am very impressed with the performance!!!!!! WiFi range is excellent and I’m getting 130 Mbps in my link speed. Comcast helped with the set up & I was running everything including my home phone within 20 minutes. GREAT DEAL
Paul Brazil –
Returned for 100% refund. Thank you.
Willie J Huling Jr –
None
Customer –
It is doing the job great
NickDC –
Bought this thinking it would work to to replace my Comcast modem but since I had a phone in my account, the phone was not able to work with this modem.
Mike G –
Product was to replace my Comcast rented modem. DOC SYS supplied the Arris modem – different style from the rented unit (horizontal v. vertical) but same manufacturer and model number. The setup instructions were great; it took a few Comcast calls to get both Internet and phone working at their end, but everything works well. I had a modem setup question an emailed DOC SIS. Their response was great – they called me, provided al the technical links I needed, and were very helpful.
Customer –
I love my Arris TG862G Gateway!
Franklin D. Addison –
Same as Comcast’s modem-but with no monthly fees-will pay for itself shortly-easy to install.
patrick b. –
worked great , follow the very easy instuctions no problems at all
Customer –
works the way it is supposed to no problem instalation
Hao Tang –
Great modem. Does exactly what I need.
TLG –
I wanted the tower,the horizontal was sent
Hard T. Please –
Comcast really doesn’t want you to buy and use your own modem, so they make you jump through hoops to get one you own set up. It probably will take a few calls because not all the tech support people know what they are talking about or do not know the procedure for getting both the data and voice sides of this device operating as they should. This unit is also a router, which I do not use because my Netlink router is a much better performer. When you connect this, it will broadcast a public wifi network (as well as private) that any other Xfinity customer can use. I didn’t like the idea that someone might come by my house and hang out to use a public hotspot, so I shut off that feature. Supposedly someone accessing the public wifi in this unit cannot access the private wifi but these days, who knows for sure. Better safe, than sorry, right? No matter what the seller will tell you, you cannot activate this modem on your own. They provide instructions but they are completely, utterly, totally wrong.
Aristides –
Works like a charm. Up and running in under 10 minutes. Was discovered right away by provider’s ping (but it took me nearly 90 minutes to add it to my account talking to customer service).Only one flaw: the stickers DO NOT/do not carry the security pin for the wireless. I used ALL the quoted alphanumerics save the MAC addresses. No go. Arris does not seem to have anything online to help. Even the page where the manual should appear is blank with a message saying “content has expired.”I wonder how this problem can be corrected. WiFi is broadcasting but there’s no way I can connect (I am a desktop/Ethernet user and WiFi is of secondary importance to my work, but I often have visitors who need access).
gil –
good deal.
Jacquelyn Beaumont –
Awesome product. Had a bit of trouble connecting due to comcast. But its operating great & saving me the monthly rental from comcast. Also, the seller I purchased from were the best. Helped me at every turn. Do yourself a favour. Save some money. Get it.
a warren –
works good and easily installed …price was alittle high I thought but over time I will have saved enough off my cable bill to pay for it
BV Bellevue –
I have had it for a month–i bought it to save the monthly lease cost. So far, seems to be working as promised. It was easy to set up–easier in fact than one I had ordered previously that was defective and took a few hours with tech support to realize that it was in fact defective. This just took about 10 minutes to get it set up once the wires were plugged into it.
tryingtoseethroughmud –
This has worked as well as the one rented from Comcast.
Glen T. Takahara –
My only concern is that the WiFi is extremely weak. The unit is in my office directly above the PC in my family room yet the Wifi is spotty and I fear I must buy an extender. It’s a shame it doesn’t have an antenna to propagate signals a bit further. The phone line works well and so far, no issues.
judim99 –
Quality product and fantastic customer service.
BARTEK PIWONSKI –
good
Charlie –
This Wireless Gateway modem/router works beautifully. Easy installation, easy registration with Comcast, and strong signal. The service is great as well. Setting up of Network Name and password should have been easier than factory instruction. You connect it to TV cable and your computer, then get it activated by Comcast, which is pretty forward. Next, using Name: Admin/Password: password to log in 192.168.0.1, then directly name the device (ARRIS TG862G-CT Wireless Gateway Gateway 802.11b/g/n GigaPort x 4 Port Router w/ 2-Voice Lines XFINITY / COMCASTNetwork Name) and make a password, save and go!Actually, I received a Wireless Gateway device with a better router function, WiFi range is 3.5/5 instead of 2.5/5 and firmware is of Comcast version. The service is much delightful, always responded my questions instantly. The only thing frustrating is that the technique guide for Network Name/password setting is misleading. So, don’t follow it, but the way described above.
A Len –
The wi-fi range is only about 20 feet. The unit was installed by a professional. I had to buy a wi-fi router.
mathew –
Works great
ceezee –
It’s doing the job perfectly!
Customer –
It works!
Customer –
Good, but signal does not reach in high strengths across the walls
M. GAVIN –
Works great and easy to install.
Customer –
Good range. No issues stemming from the router itself. Be careful about renaming the network or changing the password within the first couple of days, though. Something about setting up Comcast (which I did myself, rather than pay to have done) caused it to reset which left me temporarily locked out. I also received a slightly different version, which does not stand vertical as the one in the picture. If you have a particularly large house, this router may leave you with some low-reception spots in the far corners, but it covers my 1000 sq. ft. property and even much of the yard.
Customer –
Love it, saving me money on my Xfinity subscription.Wish I had done it years sooner.
abdelrahman –
still working but sometimes service is intermittent or slow, maybe from comcast
Eddie P. –
IT DOSE A GRATE JOB.
Katherine Kennedy –
This works great as a replacement for the more expensive unit furnished by Comcast. They don’t like the idea of customers bypassing their moneymaker and sometime balk at providing tech support. Will blame a lot of their issues on the “3rd party” modem not supported.
Steven T. –
Limited range
alice Brittman –
I brought this item and it does not work.
Paul T –
Works just like the Comcast model they charge you $10 per month for. This one accommodates telephone and works well. Pays for itself and saves you money in under two years, based on your cost.Before learning that I could buy my own cable modem, eight years of renting from Comcast means I paid $960 for the last one, and still did not own it! Never again. Own your modem and don’t let your cable company profit on your ignorance (like me, until learning this).
Jettsteriam1 –
This modem works as expected. May not be brand new and cosmetically appealing but it works great!
Tina –
I got this item for my in laws because they don’t need or care what Wi-Fi they are running. They just wanted off of the rental list for comcast equipment. It has worked great for them. I had no issues getting it put on their account from comcast.
J –
Works as expected
Frank –
The replacement of my exist comcast gateway modem was very straight forward. The modem works as I expected. Instruction came with the modem was clear and easy to follow, It only took me 20 min to get the modem up and running. Thank you so much.
Bassam Serreddine –
Great item
Customer –
Great wireless gateway
Gary C. –
Excellent Product
Jeffrey –
I had problems with Comcast when I tried to activate. Needed greater mbps than what this unit offered.