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Arris TG862G WiFi Phone DOCSIS 3.0 Cable Modem
Arris TG862G WiFi Phone DOCSIS 3.0 Cable Modem
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Arris TG862G WiFi Phone DOCSIS 3.0 Cable Modem

Rated 4.83 out of 5 based on 42 customer ratings
(42 customer reviews)

$37.49

  • Compatible with Xfinity by Comcast Voice & Internet Service
  • Supports Internet Download Speeds Up to 343 Mbps & 120 Mbps Upload Speeds
  • DOCSIS 3.0 Modem with Built-In 2.4 GHz Wireless & 8×4 Channel Bonding
  • Includes Battery Backup Capability & MAC Authentication Wireless Security Options
  • 4 Ethernet Ports + 2 Phone Ports + 1 USB Port + Coaxial Port

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  • Description
  • Additional information
  • Reviews (42)
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Description

Arris TG862G Product Details

Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TG862G Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity. It also supports a Lithium-Ion battery backup to provide continued telephone service during power outages. The Touchstone Telephony Gateway provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN).

 

Built-In 802.11b/g/n Wireless Connectivity

The Arris TG862G Touchstone Telephony Gateway also provides 802.11b/g/n wireless connectivity for enhanced mobility and versatility. In addition, the Touchstone Telephony Gateway provides for up to two separate lines of telephone service. DOCSIS 3.0 offers the highest speed and security on Comcast’s network. The built-in WiFi router is capable of up to 343 mbps download speed. This single-band network is perfect for streaming video, downloading files, checking email, & web browsing!

Arris TG862G Compatibility & Phone

This model works perfectly with Comcast Xfinity for all plans supporting download data rates of 343 Mbps or less. This model also works with Comcast phone service in most areas, however, the firmware with this model may not function correctly in some areas without manual activation from tier 3 technical support from Comcast. This is due to firmware differences compared with their rental version of this model. Please call your provider prior to placing your order with us to ensure this model is a good fit for your network.

What’s Included:

  • Arris TG862G Cable Modem
  • Ethernet Cable
  • Power Supply Cable
  • 8Hr Backup Battery
  • Online Installation Manual

Will this work with my internet company?

This Arris modem is primarily used and is compatible with Comcast service in most areas. To verify that this model will work in your area, always contact your service provider’s customer service prior to placing your order with us to confirm that this model will work with your service plan. Some service plan speeds may not be supported.

Arris TG862G Manual & Product Guides

How to Activate Arris TG862G

Activating your Arris TG862G is the first step you need to take after unboxing your new modem. It’s a fairly simple process, and we recommend setting aside about an hour of your time to ensure you’re able to complete the whole activation.

  1. Plug in your new modem the same as the one it’s replacing. Make sure power cable is plugged in and coaxial cable is screwed in on the back as well. It’s recommended to do this and then wait an hour before calling your provider, if possible, so that your modem can download whatever firmware is needed for the activation.
  2. Next, call your provider and let them know that you’re doing an activation with a self-install of your new modem. They’ll ask you for a few of the numbers on the bottom of the unit and then proceed to get your modem added to your account and service plan.
  3. The call will end after the representative verifies with you that you have an internet connection. You can test this for yourself simply by visiting a few websites.

Your modem is now activated!

How to Reset Arris TG862G

Resetting your Arris TG862G is one of the easiest ways to correct almost all common technical issues that you may experience over the life of your modem. It’s a super handy tool to have in your troubleshooting repertoire and can save you hours on the phone with your provider. Here’s how it’s done:

  1. Plug your modem in to the power supply and wait 2 minutes for it to boot up fully. You’ll know it’s booted fully when the wireless lights come on.
  2. Locate the reset button on the back of the modem. It’ll be on the same side where all the ports are located. Generally reset buttons on this kind of device will just be a tiny hole that may or may not be labeled.
  3. You’ll need a flattened paperclip or pen cartridge to do this next part. Press down and hold the reset button for 30 seconds with your modem still plugged in. You should feel a small dull click when you press in the reset button with your paperclip.
  4. Now wait a few minutes for your modem to reset and reboot itself. You’ll know it’s finished and ready to use when the WiFi lights come back on.

Tip: Still not resetting? Try just holding down for 15 or 20 seconds instead of the full 30. Some firmware versions differ on the number of seconds needed for a reset.

How to Find Your IP Address

This method works on Windows computers and does not require any software to be downloaded. You’ll be using command prompt to find the internal IP address so you can log into your WiFi router or modem router’s settings panel.

  1. Click the start menu in the bottom left of your screen.
  2. In the search bar in your start menu, type in “cmd.exe” and then click on that program when it appears in the search.
  3. When the program opens, you’ll see a black window on your screen with white text.
  4. Type into the program “ipconfig“, then hit Enter. Your window should look like the one shown below. The IP address circled below shows where your internal IP address will be on your command prompt window. Now you can move on to accessing your modem or modem router’s settings admin panel.

Additional information
Weight 2 lbs
Brand

Arris

Condition

Grade A – Certified Renewed

Contents

Ethernet Cable, Modem, Power Cable

DOCSIS Version

DOCSIS 3.0

Interface

Cable Modem

Model Number

TG862G

Features

Telephone / Voice Enabled, Wi-Fi Enabled

Internet Speed

100 Mbps -140 Mbps, 150 Mbps – 200 Mbps, 250 Mbps – 300 Mbps, 40 Mbps – 60 Mbps, Up to 10 Mbps, Up to 20 Mbps

DOCSIS Channels

8 x 4

Ethernet Ports

4-Port

Color

Black

Compatible Providers

Comcast Xfinity

Wired Download Speeds

Up to 343 Mbps

Reviews (42)

42 reviews for Arris TG862G WiFi Phone DOCSIS 3.0 Cable Modem

  1. Rated 4 out of 5

    reded – May 5, 2017

    Works great… would be nice if a MoCa adapter was built in to eliminate the need to direct connect Cable Box for updating

  2. Rated 5 out of 5

    Susan D – May 5, 2017

    We were hesitant to buy this because it was refurbished, but its working just great, and the price was really reasonable. Forget renting your modem, buy your own.

  3. Rated 4 out of 5

    Jim Dorgan – May 13, 2017

    nice

  4. Rated 5 out of 5

    Jon Lodestein – May 15, 2017

    Worked right out of the box, followed the few steps and a call to internet provider and it works great.

  5. Rated 5 out of 5

    C. R. – May 20, 2017

    eliminates monthly router rental charge same as OEM uses

  6. Rated 5 out of 5

    Don – May 22, 2017

    I bought this product on the recommendation of my cable provider, Comcast. It was a breeze to set up, and Im now saving 10.00 a month from not having to rent a router from Comcast

  7. Rated 4 out of 5

    C. Hall – June 5, 2017

    Easy install, easy to use. However is not compatible with Comcast land line phone service. This may be due more to Comcast controls than the Arris. Overall Im satisfied.

  8. Rated 5 out of 5

    *E – June 5, 2017

    came in well packaged with instructions. I followed the instructions for activating xfinity online, the whole process took about 45 min, I did not have to call anyone, and since then has worked perfectly.

  9. Rated 5 out of 5

    Customer – June 7, 2017

    The company emailed a note that the phone part of the modem would take a few days of connection to the internet before it could be activated by comcast. That turned out to be my experience as well. The internet was activated right away and I had to call back a few days later before the phone line could be turned on. The price was great and the company provided appropriate support.

  10. Rated 5 out of 5

    MTByrd – June 12, 2017

    Works

  11. Rated 5 out of 5

    owen91651 – June 14, 2017

    Working just fine.

  12. Rated 5 out of 5

    dano – June 17, 2017

    works great

  13. Rated 5 out of 5

    JZ – June 23, 2017

    Got this to use with new Comcast/Xfinity service. At first the installer said it wouldn’t work, but turned out they had an issue. Put this back in the next day and it was fine. No problems, and we aren’t paying to rent their unit.

  14. Rated 5 out of 5

    Kazan – July 13, 2017

    It was worth it for the price. Once I figured out how to change the password all went well.

  15. Rated 5 out of 5

    RUDY – July 13, 2017

    working so far

  16. Rated 5 out of 5

    Franco Orihuela del Río – July 15, 2017

    Good equipment

  17. Rated 4 out of 5

    B T – July 16, 2017

    it work good, I didnt have any problem with it.

  18. Rated 5 out of 5

    L. Sullivan – August 4, 2017

    Received the unit and Mediacom support assisted with initial activation. I couldn’t do it on line as I am a new Mediacom customer and don’t have access to online accoutn. Using it with TIVO and the TIVO wouldn’t connect. Mediacom stated it should work without Cat. 5. Called support for the modem and they said it needed the Cat 5. Hooked it up and it works great.

  19. Rated 4 out of 5

    Gordon Dietz – August 14, 2017

    So far, it is working very well.

  20. Rated 5 out of 5

    Michael Morales – August 25, 2017

    This works great. I plugged it in and it immediately connected. Super price 39.99 refurbished. Looks great, no scratches. Saved me from having to rent equipment from Comcast. Arrived in 6 days. Very happy with this product.

  21. Rated 5 out of 5

    Osagyefonana – August 28, 2017

    Excellent

  22. Rated 5 out of 5

    bye bye bye – August 31, 2017

    Works great with Comcast in Baltimore. After one year, Comcast began charging me for this modem, which plainly I own. Their Revenue Assurance department decided Comcast owns my modem, despite having no record they ever sent me one. On hold for an hour and counting over the course of two months they promised to fix this. What an abominable corporate citizen.

  23. Rated 5 out of 5

    Jami Hankins – September 1, 2017

    Good Buy

  24. Rated 5 out of 5

    JVancura – September 12, 2017

    Exact replacement for my costly Comcast modem. No issues installing, easy as pie.

  25. Rated 5 out of 5

    Rtb – September 28, 2017

    Got here fast and seems to be working good… Great deal… No complaints…

  26. Rated 5 out of 5

    client – October 29, 2017

    I had to send the first one back because the telephone part wouldnt work but they sent me another one right out and it worked perfectly with no problem at all.

  27. Rated 5 out of 5

    J.P. Dhillon – November 4, 2017

    Very good condition and workin great

  28. Rated 5 out of 5

    Hairy Harry – November 8, 2017

    Great price and no problem with Comcast setting it up online.

  29. Rated 4 out of 5

    Amazing ian – November 10, 2017

    After some work with Xfinity, it works great. Needed thee work though. Not triple play ready.

  30. Rated 5 out of 5

    Customer – November 14, 2017

    Definitely good deal and great service, I got the first one, it wont work, I called the support, theysent me another one which works perfectly.

  31. Rated 5 out of 5

    Shayne – November 27, 2017

    Arrived fast and works even faster

  32. Rated 4 out of 5

    Donna – December 3, 2017

    I would give this a 5 star review IF I hadnt had a hard time getting it set up to Comcast. I got it all hooked up first thing, got on line and my wifi worked. BUT when I called Comcast to get the telephone part set up they started having problems. (THE FIRST THING TO TELL COMCAST WHEN YOU CALL THEM IS LET THEM KNOW THAT THEY HAVE TO PUSH THEIR FIRMWARE INTO THE MODEM) They set and reset the modem dozens of times and I ended up and had to have a tech come out. He had a hard time and got sent to the 4th tier of support before they managed to send their firmware to my modem and I could get telephone service. But then we noticed my wifi wasnt working so we got that set up again and everything was AOK until later when I found out the wi fi was gone again. So I called and was on the phone over an hour trying to get that set up and finally I got tired and said I would try again the next day. This was after being on the phone for 2 days. The 3rd day I called customer service again with the ticket they had given me and finally I got a nice woman that had just gotten back from maternity leave and she figured it out right away. I could not set up the wi fi with my old name and password so had to use the one Arris gave me. And because it isnt an Xfinity modem I cant go on line and change the password. She gave me Arriss phone number and I called them and he told me they were unable to help me. I am up and everything is working now. Had to change devices for the new wi fi and kids will all have to change theirs when they come. BUT I dont have to pay a rental fee on my modem and I can get ride of the land line. That is taking awhile because Frontier doesnt have anyone there during the week end so cant get our old phone number switched over to Comcast until I can get a confirmation number from Frontier to give to Comcast. My mine was so weary after 3 days I went to bed and slept 10 solid hoursUPDATE: The modem came with a battery but it wouldnt charge so I had to order one from Amazon. Got it and when I opened it I thought they sent the wrong one because it was twice as long as the one that came installed in the modem, but it fit and the light quick flickering as soon as I put it in.

  33. Rated 5 out of 5

    M. Callas – December 7, 2017

    Had no problems setting up with Comcast/Xfinity. Used iPad to get on WiFi, then a quick trip to comcast.com/activate did the rest … tv, WiFi, phone all working without a single call to a support line. Glad to be out of box rental game.

  34. Rated 5 out of 5

    lilnell – December 9, 2017

    Love it…

  35. Rated 5 out of 5

    thomas kunes – December 9, 2017

    great

  36. Rated 5 out of 5

    Mitchell – December 10, 2017

    Did its job at a great price. Saving every month with owning my own Router

  37. Rated 5 out of 5

    Customer – December 22, 2017

    Was able to call the technician for a couple items. Helped me immediately.

  38. Rated 5 out of 5

    Lisa Williams – January 2, 2018

    Great item.

  39. Rated 5 out of 5

    thomas malavasi – January 20, 2018

    Bough this to save money and not have to rent the modem from Xfinity, works great

  40. Rated 5 out of 5

    ST – January 29, 2018

    So far its working great. I had to change my earlier router with this one due to the voice service i started with xfinity. Intially i had hiccups as expected with xfinity but finally it worked after a comcast tech visited my home to fix it. Im saving by not renting similar device from the provider.Will update this review if i come across any further issues down the line.

  41. Rated 5 out of 5

    Anon – February 2, 2018

    This was a great replacement for my rented Comcast/Xfinity modem (with phone jack). I had no problems setting it up, and have no problems in the 4-5 months since.

  42. Rated 5 out of 5

    Gregory Reed – February 5, 2018

    Been working flawlessly for more than a month now — so well that I forget its even there. Best of all: No rental fees to Comcast.

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About Arris
Arris is a well-known manufacturer of internet modems and routers with over three decades of experience. The company was established in 1986 with an emphasis on offering new connectivity solutions for the telecommunications industry. Today, Arris is a prominent producer of broadband modems, routers, and gateways, with a reputation for producing dependable, user-friendly, and feature-rich devices of superior quality. Compatibility with a variety of internet service providers is a distinguishing characteristic of Arris's devices. The company's modems and routers are compatible with a range of technologies, including DSL, cable, and fiber, making them an excellent option for consumers seeking a flexible and dependable connectivity solution. Arris's devices are noted for their great performance in addition to their interoperability. The company's modems and routers are built to enable fast internet speeds and can handle massive volumes of data traffic, making them an excellent option for households with several internet-connected devices. Numerous Arris products include advanced technology such as Orthogonal Frequency Division Multiplexing (OFDM) and improved Quality of Service (QoS) for optimizing network performance and guaranteeing a seamless, dependable internet experience. Arris's devices are renowned for their usability in addition to their performance and interoperability. The company's modems and routers have user-friendly interfaces and straightforward setup procedures. Parental Controls and guest WiFi are included in a number of Arris's devices, making them an excellent choice for families and small companies. Arris is a reputable brand that offers a vast selection of high-quality, dependable, and feature-rich internet modems and routers. The company's solutions are compatible with a broad variety of internet service providers and are designed to accommodate high internet speeds and big volumes of data traffic. In addition, Arris's products are user-friendly and have helpful features like parental controls and guest WiFi.
Shipping & Delivery
When will my order ship?

We ship all orders within 1-2 business days from one of our US-based warehouses unless items in your order are on backorder. Backordered items are shipped as soon as they become available. If you've ordered an item that is backordered, we will email you to let you know as soon as possible.

Do you offer upgraded shipping options?

Check our shipping & delivery page for the most up-to-date information about shipping options. In most cases we offer standard shipping and an expedited shipping option.

What shipping carriers do you use?

We currently ship the majority of orders via USPS Priority Mail or Amazon Logistics. Larger orders are shipped with FedEx, UPS or LTL Freight. Please contact us if you have any questions regarding shipping to your location.

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