ARRIS SURFboard mAX Pro W31 Product Details
From the Manufacturer
- The only solution for gigabit speed internet plan subscribers
- The first system with tri-band 4×4 802.11ax
- 1,200 mbps 2.4GHz, 4,800 mbps 5GHz low, and 4,800 mbps 5GHz high
- 400% longer range and faster speeds than 802.11ac
- 4 gigabit Ethernet ports capable of linking for up to 2 gbps WAN speed
- Create and manage the network with new SURFboard max Manager app
- Works with Alexa – use your existing Echo device to control your surfboard Max with commands like “Alexa, ask SURFboard to enable guest Wi-Fi.
- Easy to use app, with Step-by step instructions for a simple setup is the control center for your home network, making setup and management of your network simple. Available for Android and iOS.
- Smart mesh algorithms automatically select the optimal access point, band & Channel for best performance of connected clients
Arris W31 Manual & Product Guides
How to Reset Arris W31
Resetting your Arris W31 is one of the easiest ways to correct almost all common technical issues that you may experience over the life of your modem. It’s a super handy tool to have in your troubleshooting repertoire and can save you hours on the phone with your provider. Here’s how it’s done:
- Plug your modem in to the power supply and wait 2 minutes for it to boot up fully. You’ll know it’s booted fully when the wireless lights come on.
- Locate the reset button on the back of the modem. It’ll be on the same side where all the ports are located. Generally reset buttons on this kind of device will just be a tiny hole that may or may not be labeled.
- You’ll need a flattened paperclip or pen cartridge to do this next part. Press down and hold the reset button for 30 seconds with your modem still plugged in. You should feel a small dull click when you press in the reset button with your paperclip.
- Now wait a few minutes for your modem to reset and reboot itself. You’ll know it’s finished and ready to use when the WiFi lights come back on.
Tip: Still not resetting? Try just holding down for 15 or 20 seconds instead of the full 30. Some firmware versions differ on the number of seconds needed for a reset.
How to Find Your IP Address
This method works on Windows computers and does not require any software to be downloaded. You’ll be using command prompt to find the internal IP address so you can log into your WiFi router or modem router’s settings panel.
- Click the start menu in the bottom left of your screen.
- In the search bar in your start menu, type in “cmd.exe” and then click on that program when it appears in the search.
- When the program opens, you’ll see a black window on your screen with white text.
- Type into the program “ipconfig“, then hit Enter. Your window should look like the one shown below. The IP address circled below shows where your internal IP address will be on your command prompt window. Now you can move on to accessing your modem or modem router’s settings admin panel.