ARRIS SURFboard mAX Pro Mesh AX11000 Wi-Fi 6 AX Router (W31)

  • Whole home Wi-Fi 6 system capable of Wi-Fi speeds up to 11 Gbps and up to 3, 000 square feet of coverage.
  • Compatible with surfboard Max Pro mesh Wi-Fi System, providing flexibility to add additional SURFboard mAX units as your needs grow.
  • Capacity to simultaneously stream multiple 4K videos and all smart home devices. Supports up to 255 devices on the network
  • Intelligent, self-optimizing feature ensures your devices are always connected to the best available Wi-Fi stream
SKU: DMD328B-LN-FBA

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Description

ARRIS SURFboard mAX Pro W31 Product Details

From the Manufacturer

The fastest home Wi-Fi system. The freshest, most unique way to mAXimize your internet and keep the whole family happy. Blanket your home in Wi-Fi. Experience the pure joy of top-of-the-line wireless internet speeds for things like 4K video, VR, and online gaming. Buffering and lag are a thing of the past. The SURFboard mAX AX11000 is a gigabit Mesh Wi-Fi network solution that scales to match your home and your needs. Two 802.11ax access points do the work of three older 802.11ac units. The SURFboard mAX Manager app makes setup a snap and provides class-leading network access and security controls.
  • The only solution for gigabit speed internet plan subscribers
  • The first system with tri-band 4×4 802.11ax
  • 1,200 mbps 2.4GHz, 4,800 mbps 5GHz low, and 4,800 mbps 5GHz high
  • 400% longer range and faster speeds than 802.11ac
  • 4 gigabit Ethernet ports capable of linking for up to 2 gbps WAN speed
  • Create and manage the network with new SURFboard max Manager app

Additional Features

  • Works with Alexa – use your existing Echo device to control your surfboard Max with commands like “Alexa, ask SURFboard to enable guest Wi-Fi.
  • Easy to use app, with Step-by step instructions for a simple setup is the control center for your home network, making setup and management of your network simple. Available for Android and iOS.
  • Smart mesh algorithms automatically select the optimal access point, band & Channel for best performance of connected clients

ARRIS SURFboard mAX Pro Mesh AX11000 Wi-Fi 6 AX Router (W31) Specs & Features

Feature Description
Wi-Fi 6 Technology Supports latest Wi-Fi 6 (802.11ax) technology
Max Speeds 11000 Mbps (1000 Mbps + 6000 Mbps + 4000 Mbps)
Mesh Technology Whole-home mesh coverage and seamless roaming
Ethernet Ports 4 Gigabit Ethernet ports
MU-MIMO MU-MIMO technology for efficient and effective data transmission
OFDMA OFDMA technology for efficient use of bandwidth and lower latency
WPA3 Security Latest WPA3 security protocol for enhanced network security
Easy Setup Easy setup with the SURFboard app
Parental Controls Advanced parental controls for a safe online experience

What’s Included:

  • (1) Arris W31 WiFi Mesh Router
  • Ethernet Cable
  • Power Supply Cable
  • Online Installation Manual

Arris W31 Manual & Product Guides

How to Reset Arris W31

Resetting your Arris W31 is one of the easiest ways to correct almost all common technical issues that you may experience over the life of your modem. It’s a super handy tool to have in your troubleshooting repertoire and can save you hours on the phone with your provider. Here’s how it’s done:

  1. Plug your modem in to the power supply and wait 2 minutes for it to boot up fully. You’ll know it’s booted fully when the wireless lights come on.
  2. Locate the reset button on the back of the modem. It’ll be on the same side where all the ports are located. Generally reset buttons on this kind of device will just be a tiny hole that may or may not be labeled.
  3. You’ll need a flattened paperclip or pen cartridge to do this next part. Press down and hold the reset button for 30 seconds with your modem still plugged in. You should feel a small dull click when you press in the reset button with your paperclip.
  4. Now wait a few minutes for your modem to reset and reboot itself. You’ll know it’s finished and ready to use when the WiFi lights come back on.

Tip: Still not resetting? Try just holding down for 15 or 20 seconds instead of the full 30. Some firmware versions differ on the number of seconds needed for a reset.

How to Find Your IP Address

This method works on Windows computers and does not require any software to be downloaded. You’ll be using command prompt to find the internal IP address so you can log into your WiFi router or modem router’s settings panel.

  1. Click the start menu in the bottom left of your screen.
  2. In the search bar in your start menu, type in “cmd.exe” and then click on that program when it appears in the search.
  3. When the program opens, you’ll see a black window on your screen with white text.
  4. Type into the program “ipconfig“, then hit Enter. Your window should look like the one shown below. The IP address circled below shows where your internal IP address will be on your command prompt window. Now you can move on to accessing your modem or modem router’s settings admin panel.

Specification

Overview

Brand

Netgear

Processor

Weight 2 lbs
Brand

Netgear

Color

Black

Condition

Grade A – Certified Renewed

Features

Dual-Band Wireless, Easy-Installation, For Business, For Gaming, For Home, Guest Network, Video Streaming, Wi-Fi Enabled

Interface

Mesh WiFi System, Wireless Routers

Model Number

W31

Ships in Original Packaging

No

Ethernet Ports

4-Port

Display

Weight 2 lbs
Brand

Netgear

Color

Black

Condition

Grade A – Certified Renewed

Features

Dual-Band Wireless, Easy-Installation, For Business, For Gaming, For Home, Guest Network, Video Streaming, Wi-Fi Enabled

Interface

Mesh WiFi System, Wireless Routers

Model Number

W31

Ships in Original Packaging

No

Ethernet Ports

4-Port

RAM

Weight 2 lbs
Brand

Netgear

Color

Black

Condition

Grade A – Certified Renewed

Features

Dual-Band Wireless, Easy-Installation, For Business, For Gaming, For Home, Guest Network, Video Streaming, Wi-Fi Enabled

Interface

Mesh WiFi System, Wireless Routers

Model Number

W31

Ships in Original Packaging

No

Ethernet Ports

4-Port

Storage

Weight 2 lbs
Brand

Netgear

Color

Black

Condition

Grade A – Certified Renewed

Features

Dual-Band Wireless, Easy-Installation, For Business, For Gaming, For Home, Guest Network, Video Streaming, Wi-Fi Enabled

Interface

Mesh WiFi System, Wireless Routers

Model Number

W31

Ships in Original Packaging

No

Ethernet Ports

4-Port

Video Card

Weight 2 lbs
Brand

Netgear

Color

Black

Condition

Grade A – Certified Renewed

Features

Dual-Band Wireless, Easy-Installation, For Business, For Gaming, For Home, Guest Network, Video Streaming, Wi-Fi Enabled

Interface

Mesh WiFi System, Wireless Routers

Model Number

W31

Ships in Original Packaging

No

Ethernet Ports

4-Port

Connectivity

Weight 2 lbs
Brand

Netgear

Color

Black

Condition

Grade A – Certified Renewed

Features

Dual-Band Wireless, Easy-Installation, For Business, For Gaming, For Home, Guest Network, Video Streaming, Wi-Fi Enabled

Interface

Mesh WiFi System, Wireless Routers

Model Number

W31

Ships in Original Packaging

No

Ethernet Ports

4-Port

Features

Weight 2 lbs
Brand

Netgear

Color

Black

Condition

Grade A – Certified Renewed

Features

Dual-Band Wireless, Easy-Installation, For Business, For Gaming, For Home, Guest Network, Video Streaming, Wi-Fi Enabled

Interface

Mesh WiFi System, Wireless Routers

Model Number

W31

Ships in Original Packaging

No

Ethernet Ports

4-Port

Battery

Weight 2 lbs
Brand

Netgear

Color

Black

Condition

Grade A – Certified Renewed

Features

Dual-Band Wireless, Easy-Installation, For Business, For Gaming, For Home, Guest Network, Video Streaming, Wi-Fi Enabled

Interface

Mesh WiFi System, Wireless Routers

Model Number

W31

Ships in Original Packaging

No

Ethernet Ports

4-Port

General

Color

Black

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