ModemGuides Warranty Policy

Standard Warranty

Hardware: 90 days (from date of delivery by postal carrier).

Please let us know as soon as possible if there is any problem with your order.

Repair Contracts

Extended Warranty: 12 months (from purchase of extended warranty contract). Replacement unit shipped w/in 30 calendar days of ARRIS receipt of defective unit.*

Advanced Replacement: 12 months (from purchase of advanced replacement warranty). Replacement unit shipped within two business days of ARRIS RMA (Return Materials Authorization) being opened. Contact your Account Representative for custom options for Extended Warranty or Advanced Replacement contracts.

Return Authorization Requests

For return material authorizations and instructions on how/where to return products, please complete our RMA request form it and our support technicians will reach out to you within 1-2 business days with more information.