Xfinity Internet Keeps Dropping? Here's How to Fix It (2026 Guide)
If your Xfinity internet keeps dropping or disconnecting randomly, this guide walks you through every fix, from quick resets to replacing your rent...

The Arris TM822G includes features allowing you to troubleshoot your network in minutes, saving you time & the expense of losing work over calling a technician from your ISP. In the settings admin panel of this model you can monitor call Quality Metrics for last fifty (50) calls, adjust device permissions, see error logs & troubleshoot any network issues easily. All this, without the need to call your internet provider.
The Touchstone DOCSIS 3.0 8x4 Embedded Multimedia Terminal Adaptor (E-MTA) TM822G delivers two lines of primary line Voice over IP (VoIP), ultra-high-speed data access, and multiple battery pack options to support telephony service during power outages. These battery options allow you to still utilize your wired network and stay connected, even during a power outage or emergency situation.
The Arris TM822G is designed to support a large number of devices while providing reliable high-speed data. In addition to the amazing speeds offered by this model, it also features a battery backup which allows customers to maintain a connection with the phone lines and internet in the event of a power outage. A pre-installed backup battery comes complimentary with all ModemGuides orders. The modem's 8x4 channel bonding ensures that even when the power is out, you still have the ability to access the internet on your devices and dial out to emergency services, or family members. The TM822G supports speeds up to 343 Mbps. Please note that this model does not have built-in wireless, so an additional router will be required for wireless connectivity.
Equipped with 2 separate phone lines, this model allows you to connect your landline phone(s), security system, or other VoIP-reliant devices. Touchstone E-MTA TM822G DOCSIS 3.0 compliant PacketCable 1.0 and 1.5 compliant PacketCable 2.0 support with firmware upgrade Flexible 8x4 downstream/upstream channel-bonding with superior throughput Backwards compatible with DOCSIS 1.0, 1.1, and 2.0 Up to two lines of carrier-grade VoIP Multiple Protocol Support: PacketCable (NCS) or Session Initiation Protocol (SIP) IPv4 or IPv6 addressing modes for DOCSIS CM layer.
This Arris modem is primarily used and is compatible with Comcast Xfinity & Mediacom service in most areas. To verify that this model will work in your area, always contact your service provider's customer service prior to placing your order with us to confirm that this model will work with your service plan. Some service plan speeds may not be supported.
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