Shipping policy
Last updated: September 26, 2026
Every order from ModemGuides ships from a fulfillment center in the United States. Here is what to expect from checkout to delivery.
At a Glance
- Free shipping on orders of $49 or more, applied automatically
- Processing within 1 to 2 business days
- Delivery in 3 to 5 business days after shipping for most orders
- US shipping only, including PO boxes and APO/FPO addresses
Processing Time
Orders are typically processed and shipped within 1 to 2 business days. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing the next business day.
Shipping Methods and Delivery Times
We partner with established fulfillment centers throughout the United States, and each order ships from the warehouse closest to you. Most orders arrive within 3 to 5 business days after shipping, depending on your location. Because we use multiple warehouses, items in the same order can occasionally arrive in separate packages.
Only the shipping methods shown at checkout are available for your order. Our warehouse partners do not offer overnight service.
Shipping Rates
Orders of $49 or more ship free within the United States. Free shipping is applied automatically at checkout; no code is needed. For orders under $49, shipping is calculated at checkout based on your location and the items in your cart.
Where We Ship
We ship to addresses within the United States, including PO boxes and APO/FPO addresses where carrier service is available. We do not ship internationally at this time.
Order Tracking
Once your order ships, you will receive an email with a tracking number. Use that number on the carrier's website to follow your shipment, or log in to your account and open the order from your Orders page.
Address Changes
If you need to correct a shipping address, you can cancel and reorder within 1 hour of placing the order from your confirmation email or your account's Orders page. After that, email support@modemguides.com right away with your order number and the corrected address. We can update an address only before the order ships; once it has shipped, changes must be requested through the carrier.
Delivery Issues
If your order appears lost, damaged, or significantly delayed, contact us and we will work with you and the carrier to resolve it as quickly as possible. If a package is marked delivered but has not arrived, check with household members and neighbors and allow one additional business day, since carriers sometimes scan packages before the final stop. If it still has not turned up, let us know and we will start a carrier trace.
Items that arrive damaged are covered under our refund policy: contact us with your order number and a photo, and we will arrange a return at no cost to you and send a replacement or refund promptly.
Questions?
For anything shipping related, reach out through our Contact page or email support@modemguides.com. Our US-based team replies within one business day, Monday through Friday.